Related Management Company
Senior General Manager - Luxury High Rise
Related Management Company, San Francisco, California, United States, 94199
Senior General Manager - Luxury High Rise
Location: Fifteen Fifty, 1550 Mission Street, San Francisco
Overview Build and lead the operations of a luxury residential high-rise. Related Management Company (RMC) is seeking a Senior General Manager with an entrepreneurial spirit to oversee day-to-day operations, mentor the team, and ensure exceptional resident service at a luxury property.
Responsibilities
Property Oversight: Ensure the residential community maintains the highest standards of excellence. Oversee day-to-day operations and develop policies and procedures to manage the property, including construction work, tenant alteration processes, and certificate of insurance requirements.
Collaborative Leadership: Lead and inspire a team of professionals, fostering a positive work environment that encourages growth, innovation, and teamwork. Align the team with the vision of delivering exceptional resident service.
Resident Interface: Build and maintain strong relationships with residents; actively listen to needs and concerns and address inquiries promptly to enhance their living experience.
Customer Service: Make introductory calls to future residents prior to move-in and conduct face-to-face meetings to ensure quality control and satisfaction. Interface with CX team to ensure brand strategy and service initiatives.
Communication: Respond efficiently to resident requests, handle complaints diplomatically, and provide ongoing resident relations.
Compliance: Maintain accurate site administration files (lease, procedures, work-orders, etc.) and prepare written communications as needed.
Financials: Analyze financial statements and manage annual operating budgets and capital plans to address needs and opportunities for the asset.
Qualifications
5+ years of proven leadership experience in property management, overseeing 500+ units.
Results-oriented leader with genuine care for team, vendors, and residents.
Financial proficiency with budgets, variance analysis, accounts payable, and accounts receivable.
Commitment to exceeding expectations and delivering exceptional service to strengthen real estate value.
Technology proficiency with tools including Microsoft Office, calendar management, Yardi, and social media.
Excellent communication and interpersonal skills for collaboration with team, residents, and vendors.
Ability to multitask and stay composed in a fast-paced environment; readiness to execute tasks with diligence.
Commitment to ethical conduct and belonging, empowering people at work and at home.
Compensation
Salary: 125,000 - 135,000 / year
Annual bonus tied to performance
Housing can be provided
Benefits
Paid time off (19+ days) and customizable total rewards package
Medical, vision, dental options, life insurance, and Employee Assistance Program
Financial wellness benefits (401(k), FSA/HSA, employer-paid life and AD&D)
Mental health resources and counseling
Fertility benefits (surrogacy, adoption assistance, etc.)
Volunteer leave with donation matching
Learning and development programs with tuition and certification reimbursement
About Related Management Company Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states. We aim to deliver exceptional service, innovative design, and thriving communities while fostering growth and leadership development.
Note: This posting includes details about the role and qualifications; for more information, visit Related.com.
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Overview Build and lead the operations of a luxury residential high-rise. Related Management Company (RMC) is seeking a Senior General Manager with an entrepreneurial spirit to oversee day-to-day operations, mentor the team, and ensure exceptional resident service at a luxury property.
Responsibilities
Property Oversight: Ensure the residential community maintains the highest standards of excellence. Oversee day-to-day operations and develop policies and procedures to manage the property, including construction work, tenant alteration processes, and certificate of insurance requirements.
Collaborative Leadership: Lead and inspire a team of professionals, fostering a positive work environment that encourages growth, innovation, and teamwork. Align the team with the vision of delivering exceptional resident service.
Resident Interface: Build and maintain strong relationships with residents; actively listen to needs and concerns and address inquiries promptly to enhance their living experience.
Customer Service: Make introductory calls to future residents prior to move-in and conduct face-to-face meetings to ensure quality control and satisfaction. Interface with CX team to ensure brand strategy and service initiatives.
Communication: Respond efficiently to resident requests, handle complaints diplomatically, and provide ongoing resident relations.
Compliance: Maintain accurate site administration files (lease, procedures, work-orders, etc.) and prepare written communications as needed.
Financials: Analyze financial statements and manage annual operating budgets and capital plans to address needs and opportunities for the asset.
Qualifications
5+ years of proven leadership experience in property management, overseeing 500+ units.
Results-oriented leader with genuine care for team, vendors, and residents.
Financial proficiency with budgets, variance analysis, accounts payable, and accounts receivable.
Commitment to exceeding expectations and delivering exceptional service to strengthen real estate value.
Technology proficiency with tools including Microsoft Office, calendar management, Yardi, and social media.
Excellent communication and interpersonal skills for collaboration with team, residents, and vendors.
Ability to multitask and stay composed in a fast-paced environment; readiness to execute tasks with diligence.
Commitment to ethical conduct and belonging, empowering people at work and at home.
Compensation
Salary: 125,000 - 135,000 / year
Annual bonus tied to performance
Housing can be provided
Benefits
Paid time off (19+ days) and customizable total rewards package
Medical, vision, dental options, life insurance, and Employee Assistance Program
Financial wellness benefits (401(k), FSA/HSA, employer-paid life and AD&D)
Mental health resources and counseling
Fertility benefits (surrogacy, adoption assistance, etc.)
Volunteer leave with donation matching
Learning and development programs with tuition and certification reimbursement
About Related Management Company Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states. We aim to deliver exceptional service, innovative design, and thriving communities while fostering growth and leadership development.
Note: This posting includes details about the role and qualifications; for more information, visit Related.com.
#J-18808-Ljbffr