KW PROPERTY MANAGEMENT AND CONSULTING
Overview
Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. General Managers (GM) are certified and licensed by the State of Florida for Community Property Manager (CAM). The General Manager role will manage large communities, often with amenities, multiple boards, and associations. The General Manager (GM) oversees Property Managers and other department leaders. Responsibilities
Act as the key employee liaison between the client, KW Property Management, and internal support staff, projecting a professional and competent image. Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. Work closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Demonstrate strong management, customer service, and supervisory skills. Demonstrate a positive, professional, and client-oriented attitude about the company with coworkers, residents, owners, clients, and the public; strive for improvements in work process and results to better meet client expectations. Act as the company’s primary coordinator on assigned properties to ensure contractual property management obligations are met or exceeded. Prepare annual budget for the association. Analyze and distribute monthly financial statements, including operating variances from budget, cash management, and strategies for collection of receivables. Maintain complete and accurate property files and records, coordinate with headquarters support staff on management company procedures, and provide prompt, detailed, and accurate general status reports on all properties assigned. Supervise on-site team members; develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourage staff to behave professionally and comply with safety standards; motivate staff to work as a team. Establish and maintain collaborative working relationships between departments and with other project team members; prepare for team meetings and act as chairperson when required. Acquire and maintain current knowledge of state statutes and each client’s community documents, policies, and procedures. Initiate contact with new resident representatives to coordinate move-in, provide orientation to staff and building, review available services and building rules and regulations. Set and adhere to high performance standards and follow up to ensure service delivery. Respond to phone calls and correspondence in a timely and professional manner. Maintain professional relationships with the Board of Directors, Unit Owners, and vendors. Have the ability to run a Board of Directors meeting when necessary according to Roberts Rules of Order. Create management reports that include updates on administrative items, a financial overview, the current condition of the property, progress of projects, and concise recommendations. Prepare professional presentations of reports, action plans, budgets, and bid analyses. Support KWPM’s GREAT values, philosophy, goals, and policies. Organize time effectively and balance multiple project demands; attend monthly Manager’s meetings. Maintain and upload all documents into the management support systems accurately and update as needed. Monitor contracts, evaluate and negotiate contracts, ensure vendors provide a certificate of insurance listing the Association and KW Property Management as additional insured and certificate holder; obtain copies of all business licenses from vendors; update documents accordingly. Maintain accurate records and files for the Association office and organize all files and policies per company standards. Update Association communications regularly (menu boards, newsletters, and Association website). Process violations, work orders, architectural control applications, lease applications, and sale applications as required on a monthly basis. Monitor cash balances and funds availability for projects; manage cash flow for capital improvements. Monitor aging reports, timely legal action, and the collection module. Maintain up-to-date equipment maintenance logs, inventory, and update the preventive maintenance manual quarterly. Required Experience and Education
Five (5) years of experience as a Community Property Manager managing community operations, including staff and service contracts. High school diploma required; college degree preferred. Strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or similar documents. Proficiency with Microsoft Office applications. Florida CAM license required. Valid Florida Driver’s license required. Flexibility to work extended hours, including nights and weekends as needed. Ability to react and address emergencies in a timely manner. Some locations may require bilingual ability in English and Spanish. Other Duties
This job description is not intended to be an exhaustive list of all duties and responsibilities. Duties may change at any time with or without notice. Senioriry level
Director Employment type
Full-time Job function
Management and Manufacturing
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Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. General Managers (GM) are certified and licensed by the State of Florida for Community Property Manager (CAM). The General Manager role will manage large communities, often with amenities, multiple boards, and associations. The General Manager (GM) oversees Property Managers and other department leaders. Responsibilities
Act as the key employee liaison between the client, KW Property Management, and internal support staff, projecting a professional and competent image. Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. Work closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitate solutions to problems within the community. Demonstrate strong management, customer service, and supervisory skills. Demonstrate a positive, professional, and client-oriented attitude about the company with coworkers, residents, owners, clients, and the public; strive for improvements in work process and results to better meet client expectations. Act as the company’s primary coordinator on assigned properties to ensure contractual property management obligations are met or exceeded. Prepare annual budget for the association. Analyze and distribute monthly financial statements, including operating variances from budget, cash management, and strategies for collection of receivables. Maintain complete and accurate property files and records, coordinate with headquarters support staff on management company procedures, and provide prompt, detailed, and accurate general status reports on all properties assigned. Supervise on-site team members; develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourage staff to behave professionally and comply with safety standards; motivate staff to work as a team. Establish and maintain collaborative working relationships between departments and with other project team members; prepare for team meetings and act as chairperson when required. Acquire and maintain current knowledge of state statutes and each client’s community documents, policies, and procedures. Initiate contact with new resident representatives to coordinate move-in, provide orientation to staff and building, review available services and building rules and regulations. Set and adhere to high performance standards and follow up to ensure service delivery. Respond to phone calls and correspondence in a timely and professional manner. Maintain professional relationships with the Board of Directors, Unit Owners, and vendors. Have the ability to run a Board of Directors meeting when necessary according to Roberts Rules of Order. Create management reports that include updates on administrative items, a financial overview, the current condition of the property, progress of projects, and concise recommendations. Prepare professional presentations of reports, action plans, budgets, and bid analyses. Support KWPM’s GREAT values, philosophy, goals, and policies. Organize time effectively and balance multiple project demands; attend monthly Manager’s meetings. Maintain and upload all documents into the management support systems accurately and update as needed. Monitor contracts, evaluate and negotiate contracts, ensure vendors provide a certificate of insurance listing the Association and KW Property Management as additional insured and certificate holder; obtain copies of all business licenses from vendors; update documents accordingly. Maintain accurate records and files for the Association office and organize all files and policies per company standards. Update Association communications regularly (menu boards, newsletters, and Association website). Process violations, work orders, architectural control applications, lease applications, and sale applications as required on a monthly basis. Monitor cash balances and funds availability for projects; manage cash flow for capital improvements. Monitor aging reports, timely legal action, and the collection module. Maintain up-to-date equipment maintenance logs, inventory, and update the preventive maintenance manual quarterly. Required Experience and Education
Five (5) years of experience as a Community Property Manager managing community operations, including staff and service contracts. High school diploma required; college degree preferred. Strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or similar documents. Proficiency with Microsoft Office applications. Florida CAM license required. Valid Florida Driver’s license required. Flexibility to work extended hours, including nights and weekends as needed. Ability to react and address emergencies in a timely manner. Some locations may require bilingual ability in English and Spanish. Other Duties
This job description is not intended to be an exhaustive list of all duties and responsibilities. Duties may change at any time with or without notice. Senioriry level
Director Employment type
Full-time Job function
Management and Manufacturing
#J-18808-Ljbffr