General Dynamics Information Technology
TOC Systems Technician - 3rd shift
General Dynamics Information Technology, Bethesda, Maryland, us, 20811
Overview
GDIT is seeking a
TOC Systems Technician II - 3rd shift
to join our
Technical Operations Center (TOC)
supporting the
National Institutes of Health (NIH) Center for Information Technology (CIT) . This role supports enterprise-level incident management and monitoring across NIH’s IT infrastructure. Location & Schedule
Onsite
in
Bethesda, MD
3rd shift:
10:00 PM to 6:30 AM, Tuesday through Saturday
Holidays will be required if they fall on your designated work schedule
The TOC operates 24x7x365, so shift flexibility is occasionally required
Responsibilities
Perform “eyes on glass” infrastructure monitoring using tools such as Monolith, Splunk, Grafana, SiteScope, SCOM, SL1, and xMatters Investigate, verify, and escalate system alerts and reported issues to Tier 2 support as needed Access devices to analyze graphing data and logs to support diagnostics and troubleshooting Monitor TIC (Trusted Internet Connection) performance and firewall utilization in real time Identify issues proactively to prevent system outages and minimize impact to users Coordinate and facilitate incident response, including initiating and managing conference bridges during major events Support event management by tracking incidents from start to resolution and maintaining accurate records Provide comprehensive communication management by preparing and sending timely outage, incident, and maintenance notifications to the NIH user community and leadership Manage communication tasks such as calendar and bulletin board postings, maintenance window coordination, and distribution of meeting minutes, reports, and status updates Assist in problem management, conducting follow-ups on recurring issues and supporting root cause analysis efforts Author incident reports, outage summaries, and lessons learned documentation in coordination with technical teams and leadership Prepare supporting materials such as flowcharts, status presentations, and process documentation for internal use Foster open communication and transparency with all stakeholders, delivering clear, honest assessments of incidents and their impact Work closely with the technical teams to reduce non-scheduled outage times and improve service stability Contribute to the continuous improvement of TOC processes and documentation standards Support the NIH’s mission by ensuring IT services are reliable, secure, and well-coordinated Required
Associate’s Degree and 2+ years in a related IT role such as Help Desk, Service Desk, Incident Response, or NOC Technician (or 5+ years of experience with no degree) Familiarity with enterprise monitoring tools (Monolith, Splunk, Grafana, SCOM, etc.) required Experience with interpreting logs, graphs, and alert data Must be able to obtain and maintain a Public Trust security clearance Flexibility for occasional shift coverage outside normal hours Desired
Strong verbal and written communication skills required Ability to write clear, concise, and accurate incident reports, notifications, and summaries for both technical and non-technical audiences #GDITFedHealthJobs
#J-18808-Ljbffr
GDIT is seeking a
TOC Systems Technician II - 3rd shift
to join our
Technical Operations Center (TOC)
supporting the
National Institutes of Health (NIH) Center for Information Technology (CIT) . This role supports enterprise-level incident management and monitoring across NIH’s IT infrastructure. Location & Schedule
Onsite
in
Bethesda, MD
3rd shift:
10:00 PM to 6:30 AM, Tuesday through Saturday
Holidays will be required if they fall on your designated work schedule
The TOC operates 24x7x365, so shift flexibility is occasionally required
Responsibilities
Perform “eyes on glass” infrastructure monitoring using tools such as Monolith, Splunk, Grafana, SiteScope, SCOM, SL1, and xMatters Investigate, verify, and escalate system alerts and reported issues to Tier 2 support as needed Access devices to analyze graphing data and logs to support diagnostics and troubleshooting Monitor TIC (Trusted Internet Connection) performance and firewall utilization in real time Identify issues proactively to prevent system outages and minimize impact to users Coordinate and facilitate incident response, including initiating and managing conference bridges during major events Support event management by tracking incidents from start to resolution and maintaining accurate records Provide comprehensive communication management by preparing and sending timely outage, incident, and maintenance notifications to the NIH user community and leadership Manage communication tasks such as calendar and bulletin board postings, maintenance window coordination, and distribution of meeting minutes, reports, and status updates Assist in problem management, conducting follow-ups on recurring issues and supporting root cause analysis efforts Author incident reports, outage summaries, and lessons learned documentation in coordination with technical teams and leadership Prepare supporting materials such as flowcharts, status presentations, and process documentation for internal use Foster open communication and transparency with all stakeholders, delivering clear, honest assessments of incidents and their impact Work closely with the technical teams to reduce non-scheduled outage times and improve service stability Contribute to the continuous improvement of TOC processes and documentation standards Support the NIH’s mission by ensuring IT services are reliable, secure, and well-coordinated Required
Associate’s Degree and 2+ years in a related IT role such as Help Desk, Service Desk, Incident Response, or NOC Technician (or 5+ years of experience with no degree) Familiarity with enterprise monitoring tools (Monolith, Splunk, Grafana, SCOM, etc.) required Experience with interpreting logs, graphs, and alert data Must be able to obtain and maintain a Public Trust security clearance Flexibility for occasional shift coverage outside normal hours Desired
Strong verbal and written communication skills required Ability to write clear, concise, and accurate incident reports, notifications, and summaries for both technical and non-technical audiences #GDITFedHealthJobs
#J-18808-Ljbffr