Loyd J Bourgeois Injury & Accident Lawyer
Customer Service Associate
Loyd J Bourgeois Injury & Accident Lawyer, Luling, Louisiana, United States, 70070
Description
Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the Customer Service Associate position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.
The Customer Service Associate is often the first and most frequent point of contact for clients. You will welcome clients, manage their initial intake process, support attorneys and case managers with administrative tasks, and ensure clients have timely updates and a positive experience with our firm.
Responsibilities
•Answer incoming calls, greet visitors, and respond to emails with professionalism and empathy. •Serve as the first point of contact for potential clients, conducting compassionate intake interviews to gather necessary case information. •Keep clients informed about case progress and promptly relay messages to the legal team. •Open new cases, enter data into our case management system (Filevine), and ensure records are accurate and complete. •Prepare, organize, and send correspondence, pleadings, and other legal documents. •Maintain digital and physical files in compliance with office procedures. •Assist attorneys and case managers with scheduling, discovery, medical record requests, and case-related follow-ups. •Oversee front desk duties, including mail, deliveries, and maintaining a welcoming reception area. •Manage calendars and schedule meetings, depositions, and client appointments. •Participate in community outreach efforts and firm events when needed.
Qualifications
•High school diploma, G.E.D. or equivalent •Display strong communication skills, active listening skills, and personal skills •Previous work in a customer-facing position
Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the Customer Service Associate position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.
The Customer Service Associate is often the first and most frequent point of contact for clients. You will welcome clients, manage their initial intake process, support attorneys and case managers with administrative tasks, and ensure clients have timely updates and a positive experience with our firm.
Responsibilities
•Answer incoming calls, greet visitors, and respond to emails with professionalism and empathy. •Serve as the first point of contact for potential clients, conducting compassionate intake interviews to gather necessary case information. •Keep clients informed about case progress and promptly relay messages to the legal team. •Open new cases, enter data into our case management system (Filevine), and ensure records are accurate and complete. •Prepare, organize, and send correspondence, pleadings, and other legal documents. •Maintain digital and physical files in compliance with office procedures. •Assist attorneys and case managers with scheduling, discovery, medical record requests, and case-related follow-ups. •Oversee front desk duties, including mail, deliveries, and maintaining a welcoming reception area. •Manage calendars and schedule meetings, depositions, and client appointments. •Participate in community outreach efforts and firm events when needed.
Qualifications
•High school diploma, G.E.D. or equivalent •Display strong communication skills, active listening skills, and personal skills •Previous work in a customer-facing position