Piedmont Virginia Community College
Workforce Development Operations Support Specialist
Piedmont Virginia Community College, Richmond, Virginia, United States, 23214
Posting Details
Posting Summary
Working Title Workforce Development Operations Support Specialist
Role Title Education Support Specialist II
Role Code 29143-SW
FLSA Nonexempt
Pay Band
Position Number 28200099
Agency Piedmont Virginia Community College
Division Piedmont Virginia Community College (Div)
Work Location Albemarle - 003
Hiring Range $50,000 - $55,000
Emergency/Essential Personnel No
EEO Category F-Admin Supp
Full Time or Part Time Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule Flexibility to work 40 hours weekly within the hours of 8:00 a.m. to 5:00 p.m. Monday - Fridays. This is a full-time (non-exempt) position providing services in-person for students and staff at college and community locations. Sensitive Position No
Job Description
Piedmont Virginia Community College (PVCC) is a nonresidential two-year institution of higher education that serves Central Virginia - principally residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa and Nelson. Our scenic campus is located in Albemarle County, Virginia. We are one of 23 community colleges in Virginia that comprise the Virginia Community College System (VCCS).
Position Description - Workforce Development Operations Support Specialist
Piedmont Virginia Community College (PVCC) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena (JPJ). As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson. For more information, please visit:
pvcc.edu
PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff, the quality of its programs and services, and the success of its students. PVCC seeks to attract, welcome, and retain individuals who reflect the communities we serve.
Position Title: Workforce Development Operations Support Specialist
Department: Workforce Development
Employment type: Full-time classified, non-exempt
Position Purpose:
The Operations (Support) Specialist provides administrative, logistical, and systems support for Piedmont Virginia Community College's workforce development programs, ensuring efficient day-to-day operations, accurate data management, and compliance with institutional, state, and grant funding requirements. This position serves as a central point for course setup, student registration processing, scheduling, and reporting, supporting both open-enrollment and contract training programs.
Duties and Responsibilities:
Assists the Operations and Registrations Manager support the enrollment of students into workforce programs by guiding potential students through the enrollment and funding process. Support registering students for classes; processing transfers and/or refunds. Making and assembling class materials including rosters, certificates, instructor course packets; calling students. Responding to student concerns and complaints; helping prepare materials for events. Assisting instructors with room preparation and basic audio-visual setup for classes Submitting completion verification reports to government and professional agencies. Entering course grades to capture completion; tracking and entering credentials. Documenting enrollments, progress, and payments for FastForward, G3, and FANTIC. Performing daily financial transactions necessitated by student registrations, transfers, and cancellations as directed. Assisting with course/class setup and modification in the Workforce Enterprise System; securing and assigning rooms for classes. Other programming support tasks as directed by the Operations and Registrations Manager. Benefits include:
Choice of health, dental, disability, and life insurance plans offered through the Commonwealth of Virginia Generous leave benefits Tuition waiver program for studies at PVCC and opportunities for professional development and career advancement Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Knowledge of the role of workforce development within the college community and the services we provide. Knowledge of enrollment processes and workflows. Excellent oral and written communication skills, collaborative problem-solving skills, and organizational skills. Maintain an environment of strategic continuous improvement. Proficient in use of Microsoft Office, including Word, Excel, and PowerPoint. Strong interpersonal skills to help engage, provide support to, and effectively engage students. Troubleshooter: Ability to identify a challenge, determine options, and make a timely decision. Demonstrated experience leading simultaneous team tasks/projects to successful completion. Demonstrated commitment to community college philosophy and student success. Knowledge of workforce classes, fast track career training and other programs that could benefit a potential student. Proficiency with PeopleSoft student information system or Lumens Workforce Enterprise System (WES) student information system. Additional Considerations
Additional education in a related field Experience in customer service and administrative support. Fluency with current computer software including Word, Excel, and customer relations databases (CRM's). Effective oral and written communication skills. Ability to communicate with individuals (staff and the public) clearly and concisely via telephone, email, and in person.
Operation of a State Vehicle No
Supervises Employees No
Required Travel
minimal
Posting Detail Information
Posting Number CLS_3985P
Recruitment Type General Public - G
Number of Vacancies 1
Position End Date (if temporary)
Job Open Date 09/04/2025
Job Close Date 10/06/2025
Open Until Filled
Agency Website pvcc.edu
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
https://www.dars.virginia.gov/drs/cpid/PWContact.aspx
or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
This position will remain open until a candidate is identified.
Background Check Statement Disclaimer
The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting https://jobs.vccs.edu/postings/88569
Posting Summary
Working Title Workforce Development Operations Support Specialist
Role Title Education Support Specialist II
Role Code 29143-SW
FLSA Nonexempt
Pay Band
Position Number 28200099
Agency Piedmont Virginia Community College
Division Piedmont Virginia Community College (Div)
Work Location Albemarle - 003
Hiring Range $50,000 - $55,000
Emergency/Essential Personnel No
EEO Category F-Admin Supp
Full Time or Part Time Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule Flexibility to work 40 hours weekly within the hours of 8:00 a.m. to 5:00 p.m. Monday - Fridays. This is a full-time (non-exempt) position providing services in-person for students and staff at college and community locations. Sensitive Position No
Job Description
Piedmont Virginia Community College (PVCC) is a nonresidential two-year institution of higher education that serves Central Virginia - principally residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa and Nelson. Our scenic campus is located in Albemarle County, Virginia. We are one of 23 community colleges in Virginia that comprise the Virginia Community College System (VCCS).
Position Description - Workforce Development Operations Support Specialist
Piedmont Virginia Community College (PVCC) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena (JPJ). As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson. For more information, please visit:
pvcc.edu
PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff, the quality of its programs and services, and the success of its students. PVCC seeks to attract, welcome, and retain individuals who reflect the communities we serve.
Position Title: Workforce Development Operations Support Specialist
Department: Workforce Development
Employment type: Full-time classified, non-exempt
Position Purpose:
The Operations (Support) Specialist provides administrative, logistical, and systems support for Piedmont Virginia Community College's workforce development programs, ensuring efficient day-to-day operations, accurate data management, and compliance with institutional, state, and grant funding requirements. This position serves as a central point for course setup, student registration processing, scheduling, and reporting, supporting both open-enrollment and contract training programs.
Duties and Responsibilities:
Assists the Operations and Registrations Manager support the enrollment of students into workforce programs by guiding potential students through the enrollment and funding process. Support registering students for classes; processing transfers and/or refunds. Making and assembling class materials including rosters, certificates, instructor course packets; calling students. Responding to student concerns and complaints; helping prepare materials for events. Assisting instructors with room preparation and basic audio-visual setup for classes Submitting completion verification reports to government and professional agencies. Entering course grades to capture completion; tracking and entering credentials. Documenting enrollments, progress, and payments for FastForward, G3, and FANTIC. Performing daily financial transactions necessitated by student registrations, transfers, and cancellations as directed. Assisting with course/class setup and modification in the Workforce Enterprise System; securing and assigning rooms for classes. Other programming support tasks as directed by the Operations and Registrations Manager. Benefits include:
Choice of health, dental, disability, and life insurance plans offered through the Commonwealth of Virginia Generous leave benefits Tuition waiver program for studies at PVCC and opportunities for professional development and career advancement Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Knowledge of the role of workforce development within the college community and the services we provide. Knowledge of enrollment processes and workflows. Excellent oral and written communication skills, collaborative problem-solving skills, and organizational skills. Maintain an environment of strategic continuous improvement. Proficient in use of Microsoft Office, including Word, Excel, and PowerPoint. Strong interpersonal skills to help engage, provide support to, and effectively engage students. Troubleshooter: Ability to identify a challenge, determine options, and make a timely decision. Demonstrated experience leading simultaneous team tasks/projects to successful completion. Demonstrated commitment to community college philosophy and student success. Knowledge of workforce classes, fast track career training and other programs that could benefit a potential student. Proficiency with PeopleSoft student information system or Lumens Workforce Enterprise System (WES) student information system. Additional Considerations
Additional education in a related field Experience in customer service and administrative support. Fluency with current computer software including Word, Excel, and customer relations databases (CRM's). Effective oral and written communication skills. Ability to communicate with individuals (staff and the public) clearly and concisely via telephone, email, and in person.
Operation of a State Vehicle No
Supervises Employees No
Required Travel
minimal
Posting Detail Information
Posting Number CLS_3985P
Recruitment Type General Public - G
Number of Vacancies 1
Position End Date (if temporary)
Job Open Date 09/04/2025
Job Close Date 10/06/2025
Open Until Filled
Agency Website pvcc.edu
Contact Name
Phone Number
Special Instructions to Applicants
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
https://www.dars.virginia.gov/drs/cpid/PWContact.aspx
or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
This position will remain open until a candidate is identified.
Background Check Statement Disclaimer
The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting https://jobs.vccs.edu/postings/88569