Heartland Staffing Solutions
Customer Connections Specialist
Heartland Staffing Solutions, Lincoln, Nebraska, United States, 68511
Job description
We are looking for people who will be responsible for providing excellent customer service and managing customer interactions through various channels. Here's a breakdown of their main responsibilities: Providing personalized service to build and maintain relationships with customers. Handling inquiries and requests through phone, email, and fax. Identifying customer needs, researching issues, and providing solutions or alternatives. Working with difficult customers to resolve issues effectively. Inquiry and Request Management:
Managing a large volume of customer inquiries and requests.
Maintaining detailed records of all customer interactions. Upselling products and services whenever possible. Product and Process Knowledge:
Understanding policy coverages and company products, processes, and procedures. Other Responsibilities:
Assisting within the customer connections department as needed. Contributing to process improvement planning and implementation. Participating in team functions and events. Assisting in special projects and other assigned duties. Qualifications
Proficient in English with strong communication skills Experience in customer support and client services Skilled in data entry and outbound calling Familiarity with Microsoft Office and general computer skills Excellent phone etiquette and customer service abilities Multilingual or bilingual capabilities are a plus Previous experience in a call center environment preferred Job Type: Full-time
Pay: From $18.50-$22 per hour
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Shift:
Morning shift
We are looking for people who will be responsible for providing excellent customer service and managing customer interactions through various channels. Here's a breakdown of their main responsibilities: Providing personalized service to build and maintain relationships with customers. Handling inquiries and requests through phone, email, and fax. Identifying customer needs, researching issues, and providing solutions or alternatives. Working with difficult customers to resolve issues effectively. Inquiry and Request Management:
Managing a large volume of customer inquiries and requests.
Maintaining detailed records of all customer interactions. Upselling products and services whenever possible. Product and Process Knowledge:
Understanding policy coverages and company products, processes, and procedures. Other Responsibilities:
Assisting within the customer connections department as needed. Contributing to process improvement planning and implementation. Participating in team functions and events. Assisting in special projects and other assigned duties. Qualifications
Proficient in English with strong communication skills Experience in customer support and client services Skilled in data entry and outbound calling Familiarity with Microsoft Office and general computer skills Excellent phone etiquette and customer service abilities Multilingual or bilingual capabilities are a plus Previous experience in a call center environment preferred Job Type: Full-time
Pay: From $18.50-$22 per hour
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Shift:
Morning shift