Indiana University
Indiana University (IU) Indianapolis Parking and Transportation Services is a division of Auxiliary Services. We are committed to providing customer focused parking and transportation solutions that support the needs of students, employees, and visitors. Our primary goal is to provide an exceptional customer experience to those we serve.
Our Mission We are committed to customer focused solutions that support the needs of our community through staff development, innovation, and sustainability Our Values
Passion Relationships Integrity Diligence Engagement Job Summary
Department-Specific Responsibilities
Engage with a diverse range of customers daily, serving as the initial point of contact for addressing parking and transportation inquiries or concerns through in-person, phone, or email interactions, while contributing to the improvement of customer service processes and policies Process revenue activities using various payment methods Assist customers with citation-related questions, including the appeals process, and address general inquiries about campus shuttle routes Maintain accurate records of customer interactions, ensure timely follow-up and resolution of issues, and collaborate with other departments using critical thinking to quickly problem solve and address complex concerns General Responsibilities
Provide excellent customer service by greeting and assisting customers, and responding to customer inquiries and complaints regarding the organization's products or services Resolve employee questions and problems accurately by researching policies and programs; provide answers to questions and resolutions to problems Build and maintain business relationships with a variety of customers, including current and prospective students, parents, employees and dependents, departmental representatives, and other stakeholders, to promote customer loyalty and provide information about university programs and services Redirect moderately complex questions and issues to higher-level appointed staff and/or leaders Ensure timely and accurate processing of information consistent with university policies Update and maintain basic information into databases Maintain high standards of confidentiality of all records and documents Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
High school diploma or equivalent (such as HSED or GED) WORK EXPERIENCE
Preferred
Related Experience SKILLS
Required
Proficient written and verbal communication skills Maintains a high degree of professionalism Demonstrates time management and priority setting skills Demonstrates a high commitment to quality Demonstrates customer service skills Ability to build strong customer relationships Friendly and service-oriented Strong verbal communication and listening skills Demonstrates problem solving skills Effective interpersonal skills Preferred
Expertise in parking permit permissions and rates Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Comprehensive medical and dental insurance Health savings account with generous IU contributions Healthcare and dependent care flexible spending accounts Basic group life insurance paid by IU Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance Base retirement plan with generous IU contributions, subject to vesting Voluntary supplemental retirement plan options Tuition subsidy for employees and family members taking IU courses 10 paid holidays plus a paid winter break each year Generous paid time off plans Paid leave for new parents and IU-sponsored volunteer events Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure .
Job Classification
Career Level: Foundational
FLSA: Nonexempt
Job Function: General Administration
Job Family: Customer Service Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
Contact Us
Request Support Telephone: 812-856-1234
Apply for Job
Staff Positions Sign In New User Enable Screen Reader Mode
Our Mission We are committed to customer focused solutions that support the needs of our community through staff development, innovation, and sustainability Our Values
Passion Relationships Integrity Diligence Engagement Job Summary
Department-Specific Responsibilities
Engage with a diverse range of customers daily, serving as the initial point of contact for addressing parking and transportation inquiries or concerns through in-person, phone, or email interactions, while contributing to the improvement of customer service processes and policies Process revenue activities using various payment methods Assist customers with citation-related questions, including the appeals process, and address general inquiries about campus shuttle routes Maintain accurate records of customer interactions, ensure timely follow-up and resolution of issues, and collaborate with other departments using critical thinking to quickly problem solve and address complex concerns General Responsibilities
Provide excellent customer service by greeting and assisting customers, and responding to customer inquiries and complaints regarding the organization's products or services Resolve employee questions and problems accurately by researching policies and programs; provide answers to questions and resolutions to problems Build and maintain business relationships with a variety of customers, including current and prospective students, parents, employees and dependents, departmental representatives, and other stakeholders, to promote customer loyalty and provide information about university programs and services Redirect moderately complex questions and issues to higher-level appointed staff and/or leaders Ensure timely and accurate processing of information consistent with university policies Update and maintain basic information into databases Maintain high standards of confidentiality of all records and documents Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
High school diploma or equivalent (such as HSED or GED) WORK EXPERIENCE
Preferred
Related Experience SKILLS
Required
Proficient written and verbal communication skills Maintains a high degree of professionalism Demonstrates time management and priority setting skills Demonstrates a high commitment to quality Demonstrates customer service skills Ability to build strong customer relationships Friendly and service-oriented Strong verbal communication and listening skills Demonstrates problem solving skills Effective interpersonal skills Preferred
Expertise in parking permit permissions and rates Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Comprehensive medical and dental insurance Health savings account with generous IU contributions Healthcare and dependent care flexible spending accounts Basic group life insurance paid by IU Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance Base retirement plan with generous IU contributions, subject to vesting Voluntary supplemental retirement plan options Tuition subsidy for employees and family members taking IU courses 10 paid holidays plus a paid winter break each year Generous paid time off plans Paid leave for new parents and IU-sponsored volunteer events Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure .
Job Classification
Career Level: Foundational
FLSA: Nonexempt
Job Function: General Administration
Job Family: Customer Service Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
Contact Us
Request Support Telephone: 812-856-1234
Apply for Job
Staff Positions Sign In New User Enable Screen Reader Mode