Cadrex
Customer Service Representative III
Southampton, PA (http://maps.google.com/maps?q=1330+Industrial+Blvd+Southampton+PA+USA+18966)
Job Type
Full-time
Description
OVERVIEW
Cadrex is seeking a Customer Service Representative III who is responsible for managing customer accounts in a fast-paced B2B manufacturing environment. This role serves as a primary point of contact for key customer accounts and is responsible for independently handling moderately complex orders, issues, and inquiries. The CSR III demonstrates solid judgment, a proactive approach, and cross-functional coordination to ensure customer satisfaction and operational efficiency.
KEY RESPONSIBILITIES
Reviews and verifies customer purchase orders for accuracy, including part numbers, pricing, terms, and billing/shipping information
Processes customer orders, changes, and returns in the ERP system with a high degree of accuracy and timeliness
Serves as the liaison between the customer and internal teams (production, shipping, inventory, and planning) to resolve order issues, delays, and shortages
Independently manages communication and follow-up related to order progress, delivery timelines, shipment discrepancies, and damaged goods
Coordinates with third-party logistics providers and internal logistics to expedite or trace shipments and meet customer delivery expectations
Provides detailed and timely updates on order status, lead times, and product information
Participates in cross-functional meetings and collaborates with stakeholders to resolve recurring issues and improve service levels
Manages inventory programs for select customers, including review of forecasts, safety stock, and Pull reports
Maintains accurate and up-to-date records of open orders, shipping details, and customer communication
Proactively identifies process gaps and contributes to continuous improvement efforts in customer service operations
Supports training of new team members and shares knowledge to improve overall team performance
Requirements
PREFERRED QUALIFICATIONS
3+ years’ related experience in a high-volume manufacturing setting preferred
Strong analytical, organizational, and problem-solving skills
Excellent communication skills—both written and verbal—with a focus on professionalism and customer relationship building
Proven ability to work independently, prioritize tasks, and handle moderate levels of ambiguity
Familiarity with ERP systems and strong Microsoft skills
EDUCATION
High School Diploma required
Associate degree or relevant coursework in Business, Supply Chain, or related field preferred
LOCATION
Onsite
SCHEDULE
M-F
WORK ENVIRONMENT
While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate and occasionally loud.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand, sit, use hands and fingers, handle or feel, and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus.
CADREX’S CORE VALUES
Safety first, rising to the challenge, collaboration, accountability, and doing the right thing
TOTAL COMPENSATION INCLUDES
Health/dental/vision coverage
Employer-paid and supplemental life insurance
Short- and long-term disability insurance
Generous paid time off and holiday pay
Monthly remote work stipend (for remote employees who qualify)
401(k) investment plan, with an employer match of up to 4%
Education support program
Safety eyeglasses/shoe reimbursement
Referral bonuses
Bonus plan for all full-time employees
ABOUT US
CADREX Manufacturing Solutions is a leading provider of complex sheet metal and machined production parts, assemblies, and weldments for a variety of end markets, including electrical transmission and distribution, warehouse automation, technology, aerospace & defense, medical, food, and industrials. With locations in Colorado, Pennsylvania, Illinois, Washington, Wisconsin, Minnesota, Michigan, Indiana, Massachusetts, Oklahoma, and Monterrey Mexico, CADREX offers numerous in-house manufacturing capabilities, including laser cutting, sheet metal fabrication, complex assembly, CNC punching, CNC machining, forming, robotic welding, stamping, fastener insertion, and tool and die manufacturing, to effectively serve customers with lights-out manufacturing capabilities for mid- to high-volume production. For more information, visit www.cadrex.com.
Cadrex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Southampton, PA (http://maps.google.com/maps?q=1330+Industrial+Blvd+Southampton+PA+USA+18966)
Job Type
Full-time
Description
OVERVIEW
Cadrex is seeking a Customer Service Representative III who is responsible for managing customer accounts in a fast-paced B2B manufacturing environment. This role serves as a primary point of contact for key customer accounts and is responsible for independently handling moderately complex orders, issues, and inquiries. The CSR III demonstrates solid judgment, a proactive approach, and cross-functional coordination to ensure customer satisfaction and operational efficiency.
KEY RESPONSIBILITIES
Reviews and verifies customer purchase orders for accuracy, including part numbers, pricing, terms, and billing/shipping information
Processes customer orders, changes, and returns in the ERP system with a high degree of accuracy and timeliness
Serves as the liaison between the customer and internal teams (production, shipping, inventory, and planning) to resolve order issues, delays, and shortages
Independently manages communication and follow-up related to order progress, delivery timelines, shipment discrepancies, and damaged goods
Coordinates with third-party logistics providers and internal logistics to expedite or trace shipments and meet customer delivery expectations
Provides detailed and timely updates on order status, lead times, and product information
Participates in cross-functional meetings and collaborates with stakeholders to resolve recurring issues and improve service levels
Manages inventory programs for select customers, including review of forecasts, safety stock, and Pull reports
Maintains accurate and up-to-date records of open orders, shipping details, and customer communication
Proactively identifies process gaps and contributes to continuous improvement efforts in customer service operations
Supports training of new team members and shares knowledge to improve overall team performance
Requirements
PREFERRED QUALIFICATIONS
3+ years’ related experience in a high-volume manufacturing setting preferred
Strong analytical, organizational, and problem-solving skills
Excellent communication skills—both written and verbal—with a focus on professionalism and customer relationship building
Proven ability to work independently, prioritize tasks, and handle moderate levels of ambiguity
Familiarity with ERP systems and strong Microsoft skills
EDUCATION
High School Diploma required
Associate degree or relevant coursework in Business, Supply Chain, or related field preferred
LOCATION
Onsite
SCHEDULE
M-F
WORK ENVIRONMENT
While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate and occasionally loud.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand, sit, use hands and fingers, handle or feel, and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus.
CADREX’S CORE VALUES
Safety first, rising to the challenge, collaboration, accountability, and doing the right thing
TOTAL COMPENSATION INCLUDES
Health/dental/vision coverage
Employer-paid and supplemental life insurance
Short- and long-term disability insurance
Generous paid time off and holiday pay
Monthly remote work stipend (for remote employees who qualify)
401(k) investment plan, with an employer match of up to 4%
Education support program
Safety eyeglasses/shoe reimbursement
Referral bonuses
Bonus plan for all full-time employees
ABOUT US
CADREX Manufacturing Solutions is a leading provider of complex sheet metal and machined production parts, assemblies, and weldments for a variety of end markets, including electrical transmission and distribution, warehouse automation, technology, aerospace & defense, medical, food, and industrials. With locations in Colorado, Pennsylvania, Illinois, Washington, Wisconsin, Minnesota, Michigan, Indiana, Massachusetts, Oklahoma, and Monterrey Mexico, CADREX offers numerous in-house manufacturing capabilities, including laser cutting, sheet metal fabrication, complex assembly, CNC punching, CNC machining, forming, robotic welding, stamping, fastener insertion, and tool and die manufacturing, to effectively serve customers with lights-out manufacturing capabilities for mid- to high-volume production. For more information, visit www.cadrex.com.
Cadrex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.