Agave
(New Grad) Customer Solutions Engineer
Agave, San Francisco, California, United States, 94199
Overview
(New Grad) Customer Solutions Engineer
role at
Agave
— join to apply for the position and contribute to a fast-growing team. This range is provided by Agave. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$90,000.00/yr - $115,000.00/yr Responsibilities
Customer Discovery - work with Sales to qualify opportunities, acting as a technical expert: Lead discovery and product demos with prospects; guide them through how Agave works; answer technical questions and position our product in the context of their systems; qualify fit, identify blockers, and advise on implementation details; create customer-facing collateral (e.g. videos, product FAQs); maintain and update demo materials for our teams to use in pre-sales Customer Onboarding — own customer onboardings end-to-end (alongside other teammates): Lead customers from sales handoff to full implementation efficiently, working with them 1:1; be their primary point of contact and assume full accountability for their onboarding; understand their goals and configure our product to meet their specific needs; train them on how to use Agave (e.g. integrate their data, perform common actions, handle edge cases); create and maintain comprehensive docs for implementation best practices and FAQs; build strong customer relationships and long-term loyalty; identify churn risks and upsell opportunities Project Management — project-manage each customer’s implementation; manage many at once: Create and share detailed implementation plans, timelines, milestones, open issues, and remaining steps; troubleshoot issues that arise, working with our product and engineering teams if new features are needed; proactively identify and escalate implementation risks; work with cofounders to solve them; identify feedback, requests, and weak areas of our product; share with our team to drive our product roadmap; work with external partners to align onboarding timelines across parties and systems Process Improvement - build tooling, templates, and automation to scale onboarding across hundreds of customers: Understand the variations in our current processes and key gaps that hinder onboarding; create a standardized and scalable process that works for hundreds of customers; create customer education materials to reduce manual effort; work with product/engineering to build features that improve customer onboardings; define, own, and improve internal tracking mechanisms and KPIs for customer onboarding timelines What we look for
Must have:
Graduating in December 2025 or June 2026; experience in a customer-facing role/internship (e.g. customer-facing role at a startup, top consulting firm, etc.); aptitude or demonstrated skill in: structured troubleshooting; systems thinking; context-specific communication Nice to have:
Familiarity with the construction industry; experience with accounting concepts; experience working with APIs, SQL, Postman, or similar tools No need to have:
Experience with Construction or at B2B SaaS/dev tools companies Key traits:
Project management; customer-facing mindset; energized by working with people; process-oriented; curious and able to learn industry jargon Seniority level
Internship Employment type
Full-time Job function
Information Technology Industries
Software Development
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(New Grad) Customer Solutions Engineer
role at
Agave
— join to apply for the position and contribute to a fast-growing team. This range is provided by Agave. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$90,000.00/yr - $115,000.00/yr Responsibilities
Customer Discovery - work with Sales to qualify opportunities, acting as a technical expert: Lead discovery and product demos with prospects; guide them through how Agave works; answer technical questions and position our product in the context of their systems; qualify fit, identify blockers, and advise on implementation details; create customer-facing collateral (e.g. videos, product FAQs); maintain and update demo materials for our teams to use in pre-sales Customer Onboarding — own customer onboardings end-to-end (alongside other teammates): Lead customers from sales handoff to full implementation efficiently, working with them 1:1; be their primary point of contact and assume full accountability for their onboarding; understand their goals and configure our product to meet their specific needs; train them on how to use Agave (e.g. integrate their data, perform common actions, handle edge cases); create and maintain comprehensive docs for implementation best practices and FAQs; build strong customer relationships and long-term loyalty; identify churn risks and upsell opportunities Project Management — project-manage each customer’s implementation; manage many at once: Create and share detailed implementation plans, timelines, milestones, open issues, and remaining steps; troubleshoot issues that arise, working with our product and engineering teams if new features are needed; proactively identify and escalate implementation risks; work with cofounders to solve them; identify feedback, requests, and weak areas of our product; share with our team to drive our product roadmap; work with external partners to align onboarding timelines across parties and systems Process Improvement - build tooling, templates, and automation to scale onboarding across hundreds of customers: Understand the variations in our current processes and key gaps that hinder onboarding; create a standardized and scalable process that works for hundreds of customers; create customer education materials to reduce manual effort; work with product/engineering to build features that improve customer onboardings; define, own, and improve internal tracking mechanisms and KPIs for customer onboarding timelines What we look for
Must have:
Graduating in December 2025 or June 2026; experience in a customer-facing role/internship (e.g. customer-facing role at a startup, top consulting firm, etc.); aptitude or demonstrated skill in: structured troubleshooting; systems thinking; context-specific communication Nice to have:
Familiarity with the construction industry; experience with accounting concepts; experience working with APIs, SQL, Postman, or similar tools No need to have:
Experience with Construction or at B2B SaaS/dev tools companies Key traits:
Project management; customer-facing mindset; energized by working with people; process-oriented; curious and able to learn industry jargon Seniority level
Internship Employment type
Full-time Job function
Information Technology Industries
Software Development
#J-18808-Ljbffr