scalr
Profitable Series A startup in San Francisco building the data and API layer for a large, underserved industry. The platform connects fragmented legacy systems and syncs data in real‑time used by an impressive list of customers.
Role As our Customer Solutions Engineer, you’ll be the bridge between our sales pipeline and successful customer implementations. You’ll wear multiple hats—Sales Engineer, Solutions Engineer, Product Manager, and Customer Success advocate—working directly with customers to ensure they see value from Agave quickly and effectively.
Responsibilities Customer Discovery & Pre‑Sales
Lead technical discovery calls and product demos with prospects
Answer technical questions and qualify implementation fit
Create demo materials, videos, and product FAQs
Customer Onboarding
Own end‑to‑end onboarding from sales handoff to full implementation
Configure Agave to integrate with customers’ systems (e.g., ERPs)
Train customers on the platform and troubleshoot technical issues
Build implementation documentation and best practices
Project Management
Manage many customer implementations simultaneously
Create implementation plans with timelines and milestones
Coordinate with external partners and elevate risk
Identify churn risks and expansion opportunities
Product & Process Improvement
Capture customer feedback and work with engineering to prioritize improvements
Build standardized processes, templates, and automation to scale onboarding
Define and improve KPIs for onboarding efficiency
Required Skills
Experience at a SaaS startup or top consulting firm interested in joining a startup
Strong aptitude in structured troubleshooting and systems thinking
Preferred Skills
Familiarity with domain concepts
Experience with APIs, SQL, or Postman
Project management skills: can juggle many implementations with high attention to detail
Excellent with people: high empathy and strong relationship‑building skills
Energized by daily customer interactions
Process‑oriented with inclination to systematize and improve workflows
Intellectually curious and quick to learn new domains
Benefits
Healthcare: 90% premium coverage
401(k): 100% match up to 4%
#J-18808-Ljbffr
Role As our Customer Solutions Engineer, you’ll be the bridge between our sales pipeline and successful customer implementations. You’ll wear multiple hats—Sales Engineer, Solutions Engineer, Product Manager, and Customer Success advocate—working directly with customers to ensure they see value from Agave quickly and effectively.
Responsibilities Customer Discovery & Pre‑Sales
Lead technical discovery calls and product demos with prospects
Answer technical questions and qualify implementation fit
Create demo materials, videos, and product FAQs
Customer Onboarding
Own end‑to‑end onboarding from sales handoff to full implementation
Configure Agave to integrate with customers’ systems (e.g., ERPs)
Train customers on the platform and troubleshoot technical issues
Build implementation documentation and best practices
Project Management
Manage many customer implementations simultaneously
Create implementation plans with timelines and milestones
Coordinate with external partners and elevate risk
Identify churn risks and expansion opportunities
Product & Process Improvement
Capture customer feedback and work with engineering to prioritize improvements
Build standardized processes, templates, and automation to scale onboarding
Define and improve KPIs for onboarding efficiency
Required Skills
Experience at a SaaS startup or top consulting firm interested in joining a startup
Strong aptitude in structured troubleshooting and systems thinking
Preferred Skills
Familiarity with domain concepts
Experience with APIs, SQL, or Postman
Project management skills: can juggle many implementations with high attention to detail
Excellent with people: high empathy and strong relationship‑building skills
Energized by daily customer interactions
Process‑oriented with inclination to systematize and improve workflows
Intellectually curious and quick to learn new domains
Benefits
Healthcare: 90% premium coverage
401(k): 100% match up to 4%
#J-18808-Ljbffr