Robert Half is hiring: Customer Service Representative in Anaheim

We are looking for dedicated and detail-oriented Customer Service Representatives to join our team in Anaheim, California. In this long-term contract position, you will play a vital role in ensuring excellent customer experiences by addressing inquiries, managing orders, and maintaining accurate account information. This is an exciting opportunity to contribute to a dynamic team while developing your customer service expertise.

Responsibilities:

• Respond to inbound calls and provide accurate information to address customer inquiries.

• Communicate updates regarding order statuses, shipping delays, and other relevant details.

• Update and maintain customer account information to ensure data accuracy.

• Provide exceptional service in both inbound and outbound customer interactions.

• Collaborate with team members to resolve customer concerns effectively.

• Proven experience in customer service, preferably in a call center environment.

• Proficiency in handling inbound and outbound calls with professionalism.

• Competency in using Microsoft Excel and Word for documentation and reporting.

• Ability to manage email correspondence effectively and efficiently.

• Excellent communication skills, both verbal and written.