Customer Service Representative Job at Robert Half in Anaheim

We are looking for dedicated Customer Service Representatives to join our team in Tustin, California. In this long-term contract role, you will play a key part in delivering amazing service by managing customer inquiries and ensuring timely updates. This position offers an opportunity to work in a dynamic environment where attention to detail and excellent communication skills are essential.

Responsibilities:

• Respond to inbound calls and address customer inquiries with professionalism and efficiency.

• Process and input customer orders accurately into the system.

• Provide timely updates on order statuses, including shipping delays or changes.

• Maintain and update customer accounts with accurate information.

• Communicate with customers via email to resolve issues and provide updates.

• Schedule appointments and coordinate with relevant departments when needed.

• Proven experience in a customer service or call center role.
• Proficient in handling inbound and outbound calls with a customer-focused attitude.
• Strong skills in data entry and maintaining accurate records.
• Ability to manage email correspondence professionally and effectively.
• Familiarity with Microsoft Excel and Word for documentation and reporting.
• Experience in order entry and managing customer accounts.
• Excellent organizational skills to schedule appointments and prioritize tasks.
• Strong communication and problem-solving abilities to address customer concerns.