Customer Service Representative Job at Robert Half in Somerset

We are looking for a dedicated Customer Service Representative to join our team in Somerset, New Jersey. In this long-term contract role, you will be responsible for delivering exceptional support to both internal and external customers, ensuring smooth order processing and fulfillment. If you excel in communication, organization, and problem-solving, this position offers a fantastic opportunity to make a meaningful impact.

Responsibilities:
• Respond promptly to customer inquiries via phone, email, or other communication channels.
• Process customer orders accurately, ensuring all details are captured and addressed.
• Handle account management tasks, including updating customer information and resolving discrepancies.
• Act as a liaison between customers and internal teams to ensure timely order fulfillment.
• Address and resolve customer issues, providing solutions and maintaining satisfaction.
• Maintain detailed records of customer interactions and transactions using Excel and other tools.
• Collaborate with team members to improve processes and enhance service delivery.
• Utilize Outlook and Word to manage communications and documentation effectively.
• Monitor and follow up on order statuses to ensure timely delivery.
• Stay updated on company policies and procedures to provide accurate information to customers.• Minimum of 1 year of experience in a customer service role.
• Proficiency in order entry and handling inbound calls.
• Strong knowledge of Microsoft Excel, Word, and Outlook.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• Problem-solving abilities to address customer concerns effectively.
• Familiarity with account management and order processing systems.