Robert Half
Customer Service Representative Job at Robert Half in Des Plaines
Robert Half, Des Plaines, IL, US, 60018
Job Description
Job Description
We are looking for a detail-oriented and proactive Customer Service Representative to join our team in Rosemont, Illinois. This Contract-to-permanent position offers an exciting opportunity to support customers by managing inquiries, processing orders, and ensuring seamless communication throughout the order lifecycle. The ideal candidate will excel at problem-solving and customer care, working collaboratively with internal teams to deliver outstanding service.
Responsibilities:
• Respond promptly to incoming customer inquiries via phone, email, and other communication channels.
• Process and input customer orders with accuracy, ensuring all details such as product specifications and pricing are verified.
• Track and monitor the status of orders throughout the fulfillment process, providing regular updates to customers.
• Resolve customer concerns related to order discrepancies or delays, investigating issues and offering solutions.
• Collaborate with internal teams to address and resolve any challenges in order processing or fulfillment.
• Communicate effectively with customers, delivering timely updates on issue resolutions and order progress.
• Identify recurring issues and document them to contribute to process improvement initiatives.
• Maintain a high level of customer satisfaction by offering exceptional service and support during all stages of the order lifecycle.
• Schedule appointments and manage data entry tasks as needed to support operational efficiency.• Proven experience in customer service, preferably in a call center or order management environment.
• Strong ability to handle inbound and outbound calls professionally and efficiently.
• Proficiency in data entry and using tools such as Microsoft Excel and Word.
• Excellent written communication skills for email correspondence.
• Familiarity with order entry systems and processes.
• Exceptional problem-solving skills and attention to detail.
• Ability to effectively manage time and prioritize tasks in a fast-paced setting.
• Strong interpersonal skills and ability to build positive relationships with customers.
Responsibilities:
• Respond promptly to incoming customer inquiries via phone, email, and other communication channels.
• Process and input customer orders with accuracy, ensuring all details such as product specifications and pricing are verified.
• Track and monitor the status of orders throughout the fulfillment process, providing regular updates to customers.
• Resolve customer concerns related to order discrepancies or delays, investigating issues and offering solutions.
• Collaborate with internal teams to address and resolve any challenges in order processing or fulfillment.
• Communicate effectively with customers, delivering timely updates on issue resolutions and order progress.
• Identify recurring issues and document them to contribute to process improvement initiatives.
• Maintain a high level of customer satisfaction by offering exceptional service and support during all stages of the order lifecycle.
• Schedule appointments and manage data entry tasks as needed to support operational efficiency.• Proven experience in customer service, preferably in a call center or order management environment.
• Strong ability to handle inbound and outbound calls professionally and efficiently.
• Proficiency in data entry and using tools such as Microsoft Excel and Word.
• Excellent written communication skills for email correspondence.
• Familiarity with order entry systems and processes.
• Exceptional problem-solving skills and attention to detail.
• Ability to effectively manage time and prioritize tasks in a fast-paced setting.
• Strong interpersonal skills and ability to build positive relationships with customers.