New Jersey Staffing
Customer Service Representative
We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey area. In this role, you will act as a knowledgeable resource for customers, providing expert support and solutions related to our products and services. This position offers an opportunity to engage with customers and contribute to the ongoing success of our company. Responsibilities: Provide technical support and resolve product-related issues, including warranty claims and return authorization processes. Identify opportunities for additional revenue through upselling and promotional marketing initiatives. Utilize multiple software platforms, such as Navision and ZenDesk, to manage order entry and document customer interactions. Maintain organized records and documentation in compliance with company procedures. Collaborate with shipping and production teams to ensure timely delivery of products. Support the Customer Service Manager by creating written materials, responses, and knowledge-based documentation as needed. Handle customer interactions with professionalism and maintain positive relationships with coworkers. Offer suggestions to enhance departmental processes and improve overall efficiency. Requirements: High school diploma or equivalent. Proven experience in customer service or client support roles. Strong verbal and written communication skills. Excellent organizational abilities and attention to detail. Proficiency in Microsoft Word, Excel, and Outlook. Ability to multitask and work effectively in a fast-paced environment. Familiarity with customer support software is a plus.
We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey area. In this role, you will act as a knowledgeable resource for customers, providing expert support and solutions related to our products and services. This position offers an opportunity to engage with customers and contribute to the ongoing success of our company. Responsibilities: Provide technical support and resolve product-related issues, including warranty claims and return authorization processes. Identify opportunities for additional revenue through upselling and promotional marketing initiatives. Utilize multiple software platforms, such as Navision and ZenDesk, to manage order entry and document customer interactions. Maintain organized records and documentation in compliance with company procedures. Collaborate with shipping and production teams to ensure timely delivery of products. Support the Customer Service Manager by creating written materials, responses, and knowledge-based documentation as needed. Handle customer interactions with professionalism and maintain positive relationships with coworkers. Offer suggestions to enhance departmental processes and improve overall efficiency. Requirements: High school diploma or equivalent. Proven experience in customer service or client support roles. Strong verbal and written communication skills. Excellent organizational abilities and attention to detail. Proficiency in Microsoft Word, Excel, and Outlook. Ability to multitask and work effectively in a fast-paced environment. Familiarity with customer support software is a plus.