LHH is hiring: Customer Service Supervisor in Avenel

Customer Service Supervisor

Location: Woodbridge, NJ (100% Onsite)

Employment Type: Direct Hire

Salary Range: $60,000 – $80,000 annually

Overview:

We are seeking a highly motivated and experienced Customer Service Supervisor to lead a dynamic team in delivering exceptional service and support. This role is ideal for someone with strong leadership skills, a passion for customer satisfaction, and the ability to drive performance in a fast-paced environment. This is a direct hire opportunity offering a competitive salary range of $60,000–$80,000 annually. In accordance with New Jersey’s wage transparency requirements, the selected candidate will be eligible for a comprehensive benefits package, which may include:

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) including vacation, personal, and sick leave
• 13 Paid Holidays (e.g., New Year’s Day, Memorial Day, Independence Day, Thanksgiving, Christmas)
• State Health Benefits Program with tiered premium contributions based on salary
• Retirement Plans including participation in the Public Employees’ Retirement System (PERS)
• Vision Care Reimbursement Program
• Family Leave and Military Family Leave options
• Administrative Leave and eligibility for Alternative Workweek Programs
• Other Compensation Programs such as bonuses, commissions, and shift differentials where applicable

Key Responsibilities:

• Supervise and mentor a team of customer service representatives
• Monitor daily operations to ensure service standards are met
• Handle escalated customer inquiries and resolve issues efficiently
• Develop and implement process improvements to enhance customer experience
• Track performance metrics and prepare regular reports for management
• Collaborate with other departments to ensure seamless service delivery
• Train and onboard new team members

Qualifications:

• Proven experience in a customer service supervisory role
• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• Proficiency in CRM systems and Microsoft Office Suite
• Ability to work onsite full-time in Woodbridge, NJ

Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:• The California Fair Chance Act• Los Angeles City Fair Chance Ordinance• Los Angeles County Fair Chance Ordinance for Employers• San Francisco Fair Chance Ordinance

Pay Details: $60,000.00 to $80,000.00 per year

Search managed by: Stephanie Peckerofsky

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.