Customer Service Representative Job at Robert Half in Fayetteville

We are looking for a motivated Customer Service Representative to join our team in Fayetteville, Arkansas. This is a Contract-to-Permanent position that offers opportunities for growth and development within the company. You will play a pivotal role in delivering outstanding service to clients while working in a fast-paced, onsite call center environment.

Responsibilities:
• Document client inquiries by accurately creating cases within the case management system.
• Monitor and maintain a daily productivity log to identify areas of strength and improvement.
• Engage in special projects, including site testing and client support initiatives, under the direction of leadership.
• Make outbound calls to clients to address complex issues requiring additional communication and resolution.
• Adapt to evolving processes, policies, and procedures as determined by leadership.
• Deliver exceptional customer service by addressing inquiries with empathy and professionalism.
• Effectively prioritize tasks and manage multiple responsibilities in a dynamic setting.
• Uphold confidentiality standards and ensure compliance with company policies during all interactions.
• Maintain punctuality and excellent attendance to support team goals and ensure seamless operations.• High School Diploma or equivalent.
• Proven experience in customer support within a fast-paced environment.
• Strong communication skills, both written and verbal.
• Proficiency in using computers, including internet applications and Microsoft Excel.
• Exceptional attention to detail and the ability to analyze incidents effectively.
• Ability to multitask and prioritize work independently while contributing to team success.
• Demonstrated empathy and a focus on maintaining a respectful approach when handling client concerns.
• Commitment to maintaining a distraction-free and detail-oriented work environment.