Robert Half
Robert Half is hiring: Sr. Customer Service Representative in Monroe
Robert Half, Monroe, OH, US
Job Description
Job Description
We are looking for a dedicated Sr. Customer Service Representative to join our team in Monroe, Ohio. In this Contract-to-permanent position, you will play a pivotal role in delivering exceptional service to our customers while managing a range of inquiries, orders, and complaints. This opportunity is ideal for someone who thrives in a fast-paced manufacturing environment and is committed to exceeding performance expectations.
Responsibilities:
• Process purchase orders and lease requests across the full range of products and services offered by the company.
• Respond to customer inquiries with expert knowledge of products and services, utilizing appropriate internal resources.
• Collaborate with internal departments to ensure seamless management of customer orders, lease requests, and inquiries from initiation to completion.
• Take ownership of resolving assigned complaints and incidents, engaging all necessary internal teams to achieve full resolution.
• Meet or exceed established Key Performance Indicator (KPI) targets to contribute to overall team success.
• Participate in training programs to maintain and enhance skills required for the role.
• Provide end-to-end customer support to ensure a positive experience and satisfaction.
• Utilize Windows PC systems effectively to manage customer data and interactions.
• Demonstrate superior customer service skills in all interactions, whether direct or through call center channels.• Proven experience in customer service, preferably within a call center or manufacturing environment.
• Strong ability to deliver exceptional customer service and handle inquiries effectively.
• Familiarity with TRICARE or similar customer support systems is a plus.
• Proficiency in using Windows PC systems for documentation and communication.
• Excellent communication skills, both verbal and written, to interact with customers and internal teams.
• Ability to meet performance targets and adapt to a fast-paced work environment.
• Commitment to continuous learning and skill development through training.
• Strong organizational and problem-solving skills to manage multiple tasks efficiently.
Responsibilities:
• Process purchase orders and lease requests across the full range of products and services offered by the company.
• Respond to customer inquiries with expert knowledge of products and services, utilizing appropriate internal resources.
• Collaborate with internal departments to ensure seamless management of customer orders, lease requests, and inquiries from initiation to completion.
• Take ownership of resolving assigned complaints and incidents, engaging all necessary internal teams to achieve full resolution.
• Meet or exceed established Key Performance Indicator (KPI) targets to contribute to overall team success.
• Participate in training programs to maintain and enhance skills required for the role.
• Provide end-to-end customer support to ensure a positive experience and satisfaction.
• Utilize Windows PC systems effectively to manage customer data and interactions.
• Demonstrate superior customer service skills in all interactions, whether direct or through call center channels.• Proven experience in customer service, preferably within a call center or manufacturing environment.
• Strong ability to deliver exceptional customer service and handle inquiries effectively.
• Familiarity with TRICARE or similar customer support systems is a plus.
• Proficiency in using Windows PC systems for documentation and communication.
• Excellent communication skills, both verbal and written, to interact with customers and internal teams.
• Ability to meet performance targets and adapt to a fast-paced work environment.
• Commitment to continuous learning and skill development through training.
• Strong organizational and problem-solving skills to manage multiple tasks efficiently.