BBSI Yakima is hiring: Customer Service Representative (CSR) in Yakima

YAKIMA AREA EMPLOYER LOOKING TO HIRE A CUSTOMER SERVICE REPRESENTATIVE.

CALL ME TODAY FOR MORE INFO. 509-575-4114 OR 509-388-3527 

Summary/Objective:

The primary function of a Customer Service Representative CSR is to work with the Dispatcher to effectively deploy the company’s technical resources for maximum utilization, which includes but is not limited to: daily dispatch of service requests by both managing and monitoring incoming client requests so that they can be dispatched to the appropriate resource.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Act as the single point of contact to the customer for all types of service requests.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes and agreed outages.
• Process service requests as they arrive through email, manual entry, or direct customer input.
• Monitor resource schedules to ensure prompt time entry on service requests.
• Responsible for monitoring the status of service tickets.
• Escalate service requests that cannot be completed by assigned Technical Resource.
• Fast turnaround of customer requests.
• Ability to work in a team and communicate effectively.
• Review all service tickets and edit accordingly for ticket completion.
• Responsible for entering time for all Technical Resources. Time is to be completed by 9:00 a.m. the following morning for the previous day.
• Provide backup to all Dispatch service duties.
• Responsible for creating weekly van inventory forms and maintaining van stock levels.
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• esponsible for ensuring bi-weekly vehicle inspections are performed.
• Assist with vehicle maintenance management.
• Assist in receiving freight.
• Maintain a clean driving record – This position is required to drive a company vehicle to customer job sites and run errands for company.

Additional Duties and Responsibilities:

• Warehouse to be cleaned twice a week; not limited to breaking down boxes, recycling equipment or taking out garbage.
• Complete any office maintenance requests for inside or outside the building.
• Participate in department meetings. Inform OM and/or CSM of any agenda items for service.
• Ensure that all gates are closed and locked before leaving at night.

Competencies:

• Customer/Client Focus.
• Problem Solving/Analysis.
• Time Management
• Communication Proficiency.
• Teamwork Orientation.
• Technical Capacity.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This job generally operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 

The employee is frequently required to lift and move boxes up to 50 pounds.

Position Type/Expected Hours of Work:

This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. 

Travel:

Travel is primarily local during the business day. 

Experience/Skills:

• Ability to use Microsoft Office products to include Word, Excel, and Outlook
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-moving environment.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.