Customer Service Representative Job at David's Bridal in San Antonio

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At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the category with strong customer service scores in retail, and where we strive to help our customers feel celebrated.

Overview

The Customer Service Representative (CSR) is responsible for interacting with all customers in a friendly, positive, authentic, empathetic, and professional manner to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store provides an exceptional shopping experience.

Responsibilities

• Welcome all customers with genuine enthusiasm over the phone, virtually and in person; communicate clearly and concisely; adapt your style to suit customers; problem solve; demonstrate excellent phone skills and resolve conflicts.
• Use store systems to manage customer flow and deliver a Five-Star Customer Service Experience.
• Maintain service vows: Being Prepared, Welcoming, meeting needs, and supporting customers with both emotional and practical needs; complete operational checklist tasks.
• Provide exceptional service to multiple customers simultaneously and contribute to the store’s Five-Star Customer Service achievement.
• Proactively address customer concerns with confidence; know when to escalate and partner with the leadership team.
• Explain how alterations can enhance the fit of a dress in partnership with Alterations; promote alteration services and personalization options.
• Maintain store standards to support a flawless shopping experience and comply with the Dress Code policy.
• Respond promptly to customer questions with product and service information; build and maintain relationships to exceed customer satisfaction and loyalty.
• Engage in inventory management procedures, including processing orders, receiving, and ensuring first-quality standards for all merchandise.
• Support cash wrap processes and transactions with accuracy; participate in sales promotions and visual updates.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent, or 1–2 years of retail experience in apparel, service, or a specialty store environment.
• Excellent communication and problem-solving skills; ability to work with multiple customers at once; comfortable with computer systems and devices.

Physical Demands

• Ability to stand, walk, and sit for extended periods; reach, climb stairs, kneel, bend, and lift up to 25 pounds; good near and distance vision and ability to use computers and phones for long periods.

Part-Time Benefits Include

• Rewarding environment and competitive pay
• Team bonus and early access to pay (Dayforce Wallet)
• Generous team member discount
• Vision care and supplemental insurances (e.g., critical illness, hospital indemnity, accidental injury)
• 401(k) program and other voluntary benefits (identity protection, home/auto/mobile insurance, legal benefits)

David’s Bridal is committed to Diversity, Equity, and Inclusion and welcomes qualified candidates from all backgrounds. We provide accommodations during the application process upon request. For accommodation information, contact Human Resources at humanresources@dbi.com or 610.943.6200.

Disclaimer: The starting pay range may vary based on position, location, training, and experience. The base pay range for this posting is $12–$15/hr and is specific to the state in which the role is posted. This description is not a comprehensive list of duties and may be updated as needed.