BCForward is hiring: Customer Service Representative - Taxpayer Services in Phoe

BCforward is currently seeking highly motivated Customer Service Representative in Phoenix, AZ 85007

Position Title: Taxpayer Services - Customer Service Representative 

Location: Phoenix, AZ 85007

Shift Timing: (8am - 5pm, Monday - Friday) and Mesa (7am - 6pm, Monday -Thursday) office locations. The work schedule will be dependent on the assigned office locations' business hours.

Anticipated start date: 1-2 Weeks

Duration: 12 Months with the possibility to extend the contract.

Pay Rate: $18.00 on W2

Duties and Responsibilities:

• We have an immediate opening on the Taxpayer Services team for an Unclaimed Property Specialist 3.
• The purpose of this position is to efficiently and effectively collect, safeguard, and distribute unclaimed property to the rightful owners through prompt and courteous service, and to provide education to the public and holders about Unclaimed Property Laws.

Job Duties:

• Essential duties and responsibilities include but are not limited to: Processing unclaimed property holder reports, posting cash receipts, assisting callers, receiving and managing tangible property transferred to Unclaimed Property.

Knowledge, Skills & Abilities (KSAs):

• This role is responsible for directly receiving, processing, and applying payments for all tax types in the forms of cash, checks, debit/credit cards, and money orders to taxpayer’s personal or business accounts, and also complete daily reconciliation and end-of-day balancing of assigned till.
• Responsibilities include assisting taxpayers, processing license applications and updates, and providing information on licensing laws, rules, and procedures.
• This role requires in-person work at both the Phoenix (8am - 5pm, Monday - Friday) and Mesa (7am - 6pm, Monday - Thursday) office locations. The work schedule will be dependent on the assigned office locations' business hours.