Coforge
Coforge is hiring: Customer Service Representative in South Charleston
Coforge, South Charleston, WV, United States
Overview
Job title: Assistant Manager - Talent Acquisition Team at Coforge
Role: Customer Service Representative
Location: South Charleston, WV
Mode of Hire: Full Time
Experience: 1+ years
Key Skills: Customer Service, customer support, customer experience via phone.
Responsibilities
- Promoting and/saving products and services.
- Providing an excellent customer experience via phone.
- Negotiating and completing save/service order requests from customers.
- Working with customers patiently, tactfully, and efficiently.
- Accurately informing customers of various fees and adjustments.
- Providing options to the customer based on product and service needs.
- Ability to follow tactical call flows to optimize the customer experience.
Additional details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service