Coforge is hiring: Call Center Representative in Charleston

Senior Executive Talent Acquisition @ Coforge | MBA in HR and Marketing

Job Title: Retaining Call Center Agent

Skills: Consumer customers, Sales, Calling, Bulk calling, Retaining customer

Experience: 2+ Years

Location: Charleston, WV

We at Coforge are hiring Call Center Agent with the following skillset:

• Promoting and/saving products and services.
• Providing an excellent customer experience via phone.
• Negotiating and completing save/service order requests from customers.
• Working with customers patiently, tactfully, and efficiently.
• Accurately informing customers of various fees and adjustments.
• Providing options to the customer based on product and service needs.
• Retaining customer experience is a plus point
• Ability to follow tactical call flows to optimize the customer experience.

Seniority level

• Associate

Employment type

• Contract

Job function

• Customer Service

Industries

• Banking and Investment Banking