Customer Service Representative Job at Giro Pack, Inc (USA) in Atlanta

Join to apply for the Customer Service Representative role at Giro Pack, Inc (USA)

1 month ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at Giro Pack, Inc (USA)

Location: Atlanta, GA, 30309

At Giro Pack, we are the leaders in the fruit and vegetable packaging industry. If you have purchased bagged clementines or avocados you know our products, and we are looking for a Customer Service Representative to join our Midtown Atlanta team.

In this role, you will be responsible for receiving and placing orders, maintaining orders, and invoicing. The ideal candidate must be detail-oriented, extremely organized, and have strong Excel skills.

Job Description

• Provide operational support across functions, including administering defined procedures, performing analysis, and preparing reports
• Provide backup customer service support via phone or email
• Maintain quality claim spreadsheet, prepare quality claims, and follow up on outstanding complaints or requests to customers
• Order entry backup and maintenance of orders in SAP
• Follow up on outstanding artwork projects weekly with customers and/or sales rep
• Invoice all parts and consumable invoices
• Prepare customs paperwork
• Send freight tracking information to customers who require this information
• All purchasing for the Atlanta office or other departments assigned
• Order office and kitchen supplies for Atlanta and for the Vidalia commercial team
• Perform other duties as requested or as deemed appropriate by the management
  
  

• Minimum 5 years' of Customer Service experience
• SAP knowledge/experience
• Strong Microsoft Office knowledge
• Excellent written and verbal communication skills are essential
• Strong interpersonal skills and relationship management
• Attention to detail
• Innovation and flexibility
• Results driven, and quality oriented
• Good working relationship with team members and customers
• Good conflict resolution skills
• Ability to multitask
• Ability to work in a team
• Have a good sense of judgment
• Strong communication skills
• Customer-focused attitude
• Experience working with cross functional teams
• Extremely organized and detail oriented to maintain accuracy of all reports and general coordination between all departments
• Strong follow-up skills and sense of urgency
• Self-motivated and takes initiative
• Highly proficient in the following applications Excel
• Spanish speaking is a plus
  
  

• $57,000 - $60,000 annually
• Annual discretionary bonus
  
  

• Currently 100% company paid Medical, Dental and Vision
• Paid time off plus Sick time
• 401k with a 5% match after 1 year of employment

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Packaging & Containers

Referrals increase your chances of interviewing at Giro Pack, Inc (USA) by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Airline Customer Service Representative in ATL Airport - $18.50/hr

Customer Service Representative - State Farm Agent Team Member

Atlanta, GA $45,000.00-$65,000.00 4 months ago

Customer Relations Representative - State Farm Agent Team Member

Atlanta, GA $65,000.00-$95,000.00 4 months ago

Client Experience Coordinator (Long-Term Temporary Assignment - Atlanta

Work at Home Customer Service Agent (Full-Time & Part-Time) (GA)

Remote Work from Home Customer Service Fraud $15.00 per hour

Client Service/ Call Center Representative

Customer Service Representative - State Farm Agent Team Member

Morrow, GA $35,000.00-$55,000.00 6 months ago

Customer Care Specialist I - Payment Support

Atlanta, GA $35,000.00-$40,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.