Administrative Assistant Job at Mercy Medical Center, Baltimore, MD in Ellicott

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Summary: Join Our Team at Mercy Medical Center – Now Hiring an Administrative Assistant in Orthopedics! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. We are also proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. Founded by the Sisters of Mercy, we offer a supportive environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact and contributing to compassionate care, apply today and join our Mercy family.

Responsibilities

• Greet and check-in patients with a warm, professional demeanor
• Answer and manage incoming phone calls and patient messages efficiently
• Handle patient registration and verify insurance information
• Collect co-pays and process payments accurately
• Schedule, reschedule, and confirm patient appointments
• Monitor and manage provider schedules to ensure smooth clinic operations
• Sort and distribute incoming faxes and documents appropriately
• Maintain a clean, organized front office space
• Provide exceptional service and support to patients and visitors
• Perform other duties as assigned

Requirements

• Previous experience in a medical front office setting
• Strong organizational and time-management skills
• Excellent verbal and written communication
• Ability to work well in a team and maintain a positive attitude
• Familiarity with EPIC and Microsoft Office is a plus
• Customer service oriented with a commitment to patient care
• Knowledge of insurance verification, benefits coordination, and authorization process

Benefits

• Competitive health, prescription, vision, and dental benefits & wellness credit
• 403(b) retirement plan with company match
• Paid Time Off (PTO) & holidays
• Tuition reimbursement
• Mental health resources and wellness programs
• Employer paid Disability benefits
• Voluntary benefits and discounts
• Rewards & Recognition Program

Additional Information

Job type: Full-time, Entry level, in Hospitals and Health Care industry. Located in Baltimore, MD with a salary range of $40,770.00-$48,225.00.

This job posting is active and accepting applications.