Retail Associate Job at Ross Stores, Inc. in Show Low

Overview

Retail Associate at Ross Stores, Inc.

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a track record of success and growth. We focus on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience opportunities for growth, teamwork, and a commitment to diversity, equality and inclusion.

General Purpose

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of functions in all store areas as business needs require and may be asked to perform additional tasks to help achieve customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress to emergency exits clear and reports unsafe conditions to Store Leadership.
• Treats all customers and associates with respect and courtesy; is friendly and professional at all times.
• Assists customers as needed; is register-trained, helps with merchandise, and answers questions in a polite and knowledgeable manner. Greets customers and thanks them at the register.
• Provides prompt responses to customers; responds to service calls and resolves issues with guidance from Store Leadership when needed.
• Represents and supports the Ross brand at all times.
• Performs cleaning tasks and restocks as needed to maintain a neat store and well-maintained team areas.
• Maintains a professional appearance and adheres to the company dress code.
• Performs daily sizing and recovery to ensure a neat, clean, and organized store that is merchandised to standards.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines.
• Understands the Loss Prevention program and merchandise protection standards.
• Safeguards confidential information, cash and credit card information, and merchandise.
• Follows MOS policies and notifies leadership for review and approval of disposals.
• Follows policies concerning cash, checks, card transactions, and refunds; maintains accuracy in handling tenders.
• Demonstrates urgency to perform duties efficiently while following store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to push, pull and lift more than 25 pounds; some assignments may require more than 20 pounds for stockroom shifts.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities and is not intended to be all-inclusive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience and are committed to a diverse workforce. Ross complies with all applicable laws prohibiting discrimination.