Retail Associate Job at Ross Stores, Inc. in Columbus

Ross Stores, Inc. is a Fortune 500 off-price retail chain with over 2,200 stores. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure-hunt experience.

Overview

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of functions in all areas of the Store as business needs require.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; uses Company recognition programs.
• Assists Customers in person and at the register; greets Customers with eye contact, smiles, and a warm hello; thanks Customers at each register transaction.
• Provides prompt and efficient responses to Customers; responds to Service calls and escalates to Store Leadership as needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks and replenishes supplies to maintain a clean, organized store environment.
• Maintains a professional appearance and adheres to the Company dress code.
• Performs daily merchandising and recovery to keep the store neat and well-presented.
• Expedites newly received merchandise to the sales floor and maintains merchandise/brand name familiarity to assist Customers.
• Understands Loss Prevention concepts and merchandise protection standards.
• Safeguards confidential information, cash and credit card information, and merchandise.
• Follows MOS (Miss-Out-of-Stock) policies and proper disposal Review processes with Store Leadership as needed.
• Follows policies concerning cash, checks, card transactions, refunds, and online procedures; maintains accuracy in handling tenders.
• Demonstrates urgency to perform duties while maximizing productivity and following store best practices.

Qualifications

• Ability to communicate with Customers, Associates, and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations used in retail environments.

Physical Requirements

• Ability to use all Store equipment, including POS devices and registers.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, reach, and stoop; ability to lift and carry up to 25 pounds; occasional heavier lifts may be required.
• Ability to use janitorial equipment and rolling racks; some roles may require other qualifications.
• Stockroom shifts may involve regular pushing, pulling and lifting more than 20 pounds.

Disclaimers

This job description is a summary of the primary duties and responsibilities and is not intended to be comprehensive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and is committed to complying with all applicable laws prohibiting discrimination in the workplace.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail