Ross Stores, Inc. is hiring: Retail Associate in Lawrence

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience: success, career growth, teamwork, and our commitment to Diversity, Equality & Inclusion, plus our community involvement.

Responsibilities

• The Retail Associate is responsible for ensuring customers have a positive shopping experience, greeting customers, and maintaining a clean work area and proper merchandise presentation.
• Engaged in assigned tasks during working hours and perform a range of functions in all store areas as business needs require.
• Perform additional tasks as needed to achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; practice safe behaviors at all times.
• Maintain awareness on the sales floor to create a safe, clutter-free environment; report unsafe conditions to Store Leadership.
• Treat customers and associates with respect and courtesy; recognize fellow associates using company recognition programs.
• Assist customers with merchandise, answer questions, greet customers, and process transactions politely and knowledgeably.
• Provide prompt responses to customers and escalate issues to Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks and replenish restroom supplies to maintain store cleanliness.
• Maintain professional appearance and adhere to dress code.
• Perform daily sizing and recovery to ensure neat, organized store presentation.
• Expedite newly received merchandise to the sales floor and merchandise items per monthly guidelines.
• Understand Loss Prevention Awareness program and merchandise protection standards.
• Safeguard confidential information, cash, and merchandise.
• Follow MOS policies and proper disposition/notification processes.
• Follow policies concerning cash, checks, card transactions, refunds, and offline procedures; maintain accuracy with tenders.
• Demonstrate urgency to maximize productivity and follow store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment and other assigned supplies.
• Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries
• Retail

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