Ross Stores, Inc. is hiring: Retail Associate in Sandusky

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.. Our values start with our people, join a team that values you. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores and a track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

Responsibilities

• Make eye contact, smile, and greet all Customers in a courteous and friendly manner.
• Treat fellow Associates with respect and follow company standards across all work centers.
• Maintain a clean work area at all times and ensure proper merchandise presentation.
• Be engaged in assigned tasks during all working hours and perform a range of functions in all areas of the Store as needed by business needs.
• May perform additional tasks as needed to achieve customer service and operational goals.
• Understand safety is the number one priority and practice safe behaviors on the job.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment; keep egress clear and report unsafe conditions to Store Leadership.
• Provide prompt, courteous assistance to Customers, including register operation, merchandise questions, and polite, knowledgeable answers; greet customers throughout the store and thank them at checkout.
• Respond to Customer service calls promptly and escalate to Store Leadership when needed.
• Represent and support the Ross brand at all times.
• Perform cleaning tasks and replenish restroom supplies to maintain store, customer, and Team areas.
• Maintain a professional appearance and adhere to the Company's dress code.
• Process daily merchandising and recovery to maintain a neat, clean, and organized store per standards.
• Expedite newly received merchandise to the sales floor and merchandise items per guidelines to support monthly presentation and department familiarity.
• Understand Loss Prevention Awareness, the Shortage Highway, and merchandise protection standards.
• Demonstrate integrity and safeguard confidential information, cash, and credit card information, and merchandise.
• Follow MOS policies and proper disposal processes for identified MOS merchandise with Store Leadership review.
• Adhere to policies and procedures for cash, checks, charge cards, refunds, voids, and offline transactions; maintain accuracy in handling tender.
• Demonstrate a sense of urgency to maximize productivity by following Store best practices.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers, and PCs as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop regularly.
• Ability to push, pull, and lift more than 25 pounds on occasion.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Stockroom associates: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross Stores is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital status, or any other category protected by law.

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