Ross Stores, Inc. is hiring: Retail Associate in Ashwaubenon

Overview

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Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, while delivering a fun shopping experience.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be required to perform a range of functions in all areas of the Store as business needs require.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear; reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; friendly and professional at all times.
• Assists Customers and is register-trained; greets customers, answers questions in a polite and knowledgeable manner; thanks customers at checkout.
• Provides prompt and efficient responses to Customer Service calls; resolves issues with a courteous and helpful approach; escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters, restocking/restrooms) to maintain store appearance.
• Maintains professional appearance and adheres to the Company dress code.
• Performs daily sizing and recovery to keep the store neat, organized, and merchandised to standards.
• Expedites newly received merchandise to the sales floor and adheres to monthly presentation guidelines.
• Understands Loss Prevention programs and merchandise protection standards.
• Demonstrates integrity and protects confidential information, cash, credit card information, and merchandise.
• Follows MOS policies for identification, processing, and disposal of MOS merchandise.
• Handles cash, check, charge card, and refunds with accuracy and adherence to procedures.
• Performs duties with a sense of urgency and aligns with Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk and move around the Store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; push, pull, and lift more than 25 pounds on occasion.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination and to maintaining a diverse workforce.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail

Green Bay, Wisconsin Metropolitan Area