Retail Associate Job at Ross Stores, Inc. in Port Arthur

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. Our focus is on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience a values-driven environment focused on people, growth, teamwork, and community involvement.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains uncluttered egress to emergency exits and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
• Assists Customers as needed; is register-trained, helps with merchandise, and answers questions in a polite and knowledgeable manner. Greets Customers throughout the Store and thanks them at each register transaction.
• Provides prompt and efficient responses to Customers. Responds to Customer Service calls immediately and escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain store areas, including sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily sizing and recovery to ensure a neat, clean, organized store and merchandise presentation to standards.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines while maintaining brand familiarity within departments to assist Customers.
• Understands the Loss Prevention Awareness program and merchandise protection standards.
• Safeguards confidential information, cash and credit card information, and merchandise.
• Follows MOS policies for identification, processing, and disposal of MOS merchandise with Store Leadership review.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex, veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.