Retail Associate Job at Ross Stores, Inc. in North Port

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a track record of success and growth. We focus on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, while delivering a fun shopping experience.

As part of our team, you will experience a positive work environment that values teamwork, diversity, and professional development.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be engaged in these tasks as assigned during all working hours and will perform a range of functions in all areas of the Store as business needs require.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress paths clear and reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; maintains a friendly and professional demeanor at all times.
• Assists Customers as needed—is register-trained, answers questions, assists with merchandise, and greets customers throughout the Store.
• Provides prompt and efficient responses to Customers; addresses Customer Service calls and issues politely and with the help of Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain a neat store and customer/Team areas, including sweeping, mopping, dusting, and restocking as needed.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily sizing and recovery to ensure a neat, clean, and well-merchandised store.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines.
• Understands Loss Prevention awareness and merchandise protection standards.
• Safeguards confidential information and company assets.
• Follows all MOS policies and cash-handling procedures; maintains accuracy in transactions.
• Demonstrates urgency to maximize productivity while adhering to Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to push, pull and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment and other assigned supplies.
• Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities and is not intended to be comprehensive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer and is committed to a diverse and inclusive workplace, complying with all applicable laws prohibiting discrimination.