Retail Associate Job at Ross Stores, Inc. in Tucson

Overview

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Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. Ross is a Fortune 500 company focused on offering customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience. As part of our team, you will experience a values-driven environment that places people first.

General Purpose

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate greets customers, follows store standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be asked to perform a range of functions across store areas as business needs require.

Responsibilities

• Ensure safety is the number one priority and practice safe behaviors on all tasks.
• Maintain a safe, clean, and secure shopping environment on the sales floor; report any unsafe conditions.
• Provide courteous and professional service to customers and colleagues; participate in recognition programs where applicable.
• Assist customers with merchandise, answer questions, and greet customers throughout the store; assist at the register as trained.
• Respond to customer service calls promptly and escalate to Store Leadership as needed.
• Represent and support the Ross brand at all times.
• Perform cleaning tasks and replenish restroom supplies; disinfect high-touch areas.
• Maintain professional appearance and adhere to dress code.
• Perform daily sizing and recovery to ensure a neat, well-merchandised store.
• Expedite newly received merchandise to the sales floor following company guidelines.
• Follow Loss Prevention and merchandise protection standards and MOS policies.
• Handle cash, checks, card transactions, refunds, and related procedures with accuracy and integrity.
• Demonstrate urgency and maximize productivity through store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with customers, associates and store leadership in a friendly, cooperative manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use store equipment, including PDAs, registers and PCs as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, reach, and stoop; may be required to lift up to 25 pounds (20 pounds for stockroom shifts).
• Ability to operate janitorial equipment, rolling racks, ladders, and other supplies.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

Disclaimer

This job description is a summary of the primary duties and responsibilities. It is not intended to be exhaustive and contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital status, medical condition, genetic information, gender identity or any other protected category.