Ross Stores, Inc. is hiring: Retail Associate in Lake City

Overview

Retail Associate role at Ross Stores, Inc.

Ross Stores, Inc. is a Fortune 500 company with over 2,200 stores. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure-hunt experience. This description covers the responsibilities, qualifications, and expectations for the Retail Associate position.

General Purpose

The Retail Associate is responsible for ensuring customers have a positive shopping experience. Responsibilities include greeting customers, maintaining a clean work area, ensuring proper merchandise presentation, following company best practices, and performing a range of tasks as business needs require.

Essential Functions

• Safety is the number one priority; practice safe behaviors at all times.
• Maintain a high level of awareness on the sales floor to create a safe shopping environment; keep egress clear and report unsafe conditions to Store Leadership.
• Greet customers and interact with courtesy and professionalism; recognize fellow associates using company programs.
• Assist customers with merchandise and questions; register-trained and able to help at the register with friendly service.
• Respond promptly to Customer Service calls and escalate to Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors) and replenish restrooms; disinfect high-touch areas to keep areas clean.
• Maintain professional appearance and adhere to dress code.
• Perform daily sizing and recovery to keep the store neat, clean, and well-merchandised to standards.
• Expedite newly received merchandise to the sales floor and merchandise according to monthly presentation guidelines.
• Understand Loss Prevention policies and merchandise protection standards.
• Safeguard confidential information, cash, and merchandise; follow all MOS policies for merchandise disposal.
• Follow policies concerning cash, checks, card transactions, refunds, voids, and offline procedures with accuracy.
• Demonstrate urgency and maximize productivity by adhering to Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all store equipment, including PDAs, registers, and PCs as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, reach, and stoop; regularly lift up to 25 pounds; may involve heavier lifts for Stockroom shifts.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Supervisory Responsibilities

None

Disclaimer: This job description is a summary of primary duties and responsibilities. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with applicable laws prohibiting discrimination based on protected characteristics.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail