Retail Associate Job at Ross Stores, Inc. in Vernal

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Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate is expected to engage in these tasks during all working hours and perform a range of functions in all areas of the Store as business needs require. Additional tasks may be assigned to help achieve Customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment. Keeps egress to emergency exits clear. Corrects or reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; remains friendly and professional. Recognizes fellow Associates using Company recognition programs.
• Assists Customers as needed — is register-trained, helps customers with merchandise, and answers questions politely and knowledgeably. Greets Customers with eye contact, smiles, and a friendly greeting; thanks Customers at checkout.
• Provides prompt and efficient responses to Customers; handles Customer issues courteously and involves Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies) to maintain merchandise, customer, and Team areas; disinfects high-touch areas.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily sizing and recovery to maintain a neat, clean, and well-merchandised store.
• Expedites newly received merchandise to the sales floor and merchandise items per monthly presentation guidelines; maintains merchandise/brand name familiarity to assist Customers.
• Understands Loss Prevention programs and merchandise protection standards.
• Exhibits integrity and safeguards confidential information, cash, and merchandise.
• Follows MOS policies for identifying MOS merchandise and notifying leadership for disposals.
• Follows policies for cash, check, card transactions, refunds, voids, and offline procedures; maintains accuracy with tenders.
• Demonstrates urgency to perform duties efficiently and aligns with Store best practices to minimize steps and touches.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, disability, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), veteran status, military status, marital or domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and other protected categories.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail