Ross Stores, Inc. is hiring: Retail Associate in Seattle

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience opportunities for success, career growth, teamwork, and our commitment to diversity, equality and inclusion, and community involvement.

Ross Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company committed to an inclusive work environment and ongoing development for our teams.

General Purpose

The Retail Associate is responsible for ensuring customers have a positive shopping experience. You will: make eye contact, smile, greet customers in a courteous and friendly manner, treat fellow Associates with respect, follow company standards, maintain a clean work area, and ensure proper merchandise presentation. You may perform a range of tasks in all areas of the store as business needs require.

Essential Functions

• Safety is the number one priority; practice safe behaviors at all times.
• Maintain awareness on the sales floor to create a safe shopping environment; keep egress clear and report unsafe conditions to Store Leadership.
• Treat customers and Associates with respect and courtesy; recognize fellow Associates through company programs.
• Assist Customers; be register-trained, help with merchandise, answer questions politely and knowledgeably; greet Customers throughout the store and say thank you at checkout.
• Provide prompt and efficient responses to Customers; respond to service calls immediately; escalate as needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, restocking restrooms) to maintain store areas.
• Maintain a professional appearance and follow the dress code.
• Perform daily sizing and recovery to keep the store neat, clean, and merchandised to standards.
• Expedite newly received merchandise to the sales floor and merchandise items per guidelines; maintain product knowledge across departments to assist Customers.
• Understand Loss Prevention and merchandise protection standards.
• Safeguard confidential information, cash, and merchandise; demonstrate integrity and honesty as a Ross representative.
• Follow MOS policies and proper processing of MOS merchandise; notify Leadership for disposal review and approval.
• Follow policies for cash, check, charge card, and refund transactions; maintain accuracy with tenders.
• Demonstrate urgency to perform duties efficiently and minimize steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns; Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability; Execution

Qualifications and Special Skills

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations used in retail.

Physical Requirements

• Ability to use all store equipment, including PDAs, registers, and PCs as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, reach, and stoop; lift up to 25 pounds regularly, more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders, and other supplies.
• Stockroom shifts may require pushing, pulling and lifting up to 20 pounds.

Supervisory Responsibilities

None

Legal Notice

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities, and experience. Ross commits to complying with all laws prohibiting discrimination based on protected characteristics and other categories.

The base pay range for this role is $20.76 - $21.26 per hour. This range depends on factors such as experience, skills, qualifications, location, and position. Benefits include a broad package of health, life, and financial programs; eligibility for additional benefits varies by employment status and location.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail

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