Ross Stores, Inc. is hiring: Retail Associate in Cedar Rapids

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, while creating a fun, treasure-hunt shopping experience.

As part of our team, you will experience opportunities for growth and development within a diverse and inclusive environment.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets customers in a courteous and friendly manner, follows all company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of tasks in all areas of the Store as business needs require.

Essential Functions

• Safety is the number one priority; practice safe behaviors at all times.
• Maintain a high level of awareness on the sales floor to create a safe, secure shopping environment. Keep exits clear and report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; greet Customers with eye contact, a smile, and a friendly welcome; thank Customers at each register transaction.
• Assist Customers as needed—be register-trained, help with merchandise, and answer questions in a polite, knowledgeable manner.
• Provide prompt and efficient responses to Customers; respond to Service calls and involve Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping surfaces), replenish supplies, and disinfect high-touch areas to maintain a neat store environment.
• Maintain a professional appearance and adhere to the Company dress code.
• Perform daily sizing and recovery to keep the store neat, clean, and well merchandised.
• Expedite newly received merchandise to the sales floor and merchandise items per monthly presentation guidelines.
• Understand Loss Prevention practices and merchandise protection standards.
• Safeguard confidential information, cash, and merchandise; follow all security procedures.
• Follow MOS policies and proper processing for disposals as needed.
• Follow cash handling, refunds, and related policies accurately; maintain awareness during transactions.
• Demonstrate urgency to maximize productivity and adhere to Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Ability to effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all Store equipment, including PDAs, registers and PCs as required.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop as needed.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other supplies.
• Some assignments may require additional qualifications and skills.
• Stockroom associates: ability to regularly push, pull and lift more than 20 pounds.

Disclaimer

This job description summarizes primary duties and responsibilities. It is not a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination.