Ross Stores, Inc. is hiring: Retail Associate in Hallandale

Overview

Retail Associate role at Ross Stores, Inc. Our values start with our people, join a team that values you. Ross, a leading off-price retail chain with over 2,200 stores, focuses on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience opportunities for success, career growth, teamwork, and our commitment to Diversity, Equality & Inclusion and community involvement.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate may be engaged in these tasks during all working hours and will perform a range of functions in all areas of the Store as business needs require. Additional tasks may be required to help achieve Customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats customers and associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in a helpful manner — is register-trained, assists with merchandise, and answers questions politely and knowledgeably. Greets customers throughout the Store.
• Provides prompt and efficient responses to Customers; responds to service calls immediately and escalates to Store Leadership as needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks and replenishes supplies to maintain a neat store and clean restrooms; maintains high-touch area hygiene.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily sizing and recovery to ensure a neat, clean, and organized store aligned to standards.
• Expedites newly received merchandise to the sales floor and merchandises items per guidelines; maintains merchandise and brand familiarity within departments to assist Customers.
• Understands Loss Prevention Awareness, MOS policies, and merchandise protection standards.
• Demonstrates integrity and safeguards confidential information, cash, and merchandise.
• Follows all policies concerning cash, checks, charge cards, refunds, and offline procedures; maintains accuracy with tenders.
• Performs duties with a sense of urgency to maximize productivity and align with Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company\'s commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by applicable laws.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development; Industries: Retail