Retail Associate Job at Ross Stores, Inc. in Delray Beach

Overview

Retail Associate at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate will perform a range of tasks in all areas of the Store as business needs require and may be asked to perform additional tasks in specific situations to help achieve Customer service and operational goals.

Essential Functions

• Understanding that safety is the number one priority and practicing safe behaviors in everything they do.
• Maintaining a high level of awareness on the sales floor to create a safe environment; keeping exits clear and reporting unsafe conditions to Store Leadership.
• Treating Customers and Associates with respect and courtesy; being friendly and professional at all times.
• Assisting Customers in various ways, including being register-trained, helping with merchandise, and answering questions in a polite and knowledgeable manner; greeting customers throughout the Store and expressing thanks at each register transaction.
• Providing prompt responses to Customer inquiries and service calls; addressing issues courteously and involving Store Leadership when needed.
• Representing and supporting the Company brand at all times.
• Performing cleaning tasks and replenishing supplies to maintain merchandise, customer, and Team areas.
• Maintaining a professional appearance and adhering to the Company dress code.
• Performing daily sizing and recovery tasks to ensure an organized store that is well-maintained and merchandised to standards.
• Expediting newly received merchandise to the sales floor and merchandising items per monthly presentation guidelines.
• Understanding Loss Prevention programs and merchandise protection standards.
• Demonstrating integrity and safeguarding confidential information, cash, and merchandise.
• Following MOS policies and proper processing and disposal review with Store Leadership as needed.
• Following policies concerning cash, checks, charge cards, refunds, voids, and offline procedures; maintaining accuracy with tenders.
• Maintaining a sense of urgency to maximize productivity and minimize steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop regularly.
• Ability to push, pull and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Assignments may require other qualifications and skills.
• Stockroom shift: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company\'s overall commitment to attract, hire and develop a diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical or developmental disability, sex (including pregnancy, childbirth, breastfeeding and related conditions), veteran status, military status, marital or domestic partnership status, medical conditions, genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by law.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail