Retail Associate Job at Ross Stores, Inc. in Virginia Beach

Overview

Ross Stores, Inc. is a leading off-price retail chain with over 2,200 stores. We focus on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure-hunt shopping experience. Our corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows all company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate may be engaged in these tasks as assigned during all working hours and will perform a range of functions in all areas of the Store as business needs require. Additional tasks may be requested to help achieve customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in a courteous and knowledgeable manner; greets Customers as they shop and thanks them at checkout.
• Provides prompt responses to Customer inquiries and resolves issues, escalating to Store Leadership as needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters, and disinfecting high-touch areas) and replenishes supplies to maintain store and team areas.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily merchandising and recovery to keep the store neat, organized, and well-presented.
• Expedites newly received merchandise to the sales floor, merchandising items per monthly presentation guidelines and brand familiarity within departments.
• Understands Loss Prevention and merchandise protection standards and adheres to related policies.
• Safeguards confidential information, cash, credit card information, and merchandise.
• Follows all MOS (Miss-Out-of-Stock) policies, including identification and disposal review with Store Leadership.
• Follows policies and procedures for cash, check, card transactions, refunds, voids, and offline procedures, maintaining accuracy in handling tender.
• Demonstrates urgency to perform duties efficiently and maximize productivity by following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates, and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use store equipment, including PDAs, registers, and PCs as required.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Associates working in Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Disclaimer

This job description is a summary of the primary duties and responsibilities and is not intended to be comprehensive or all-inclusive. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to a diverse workforce and complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital status, or other protected status.