Retail Associate Job at Ross Stores, Inc. in Poway

Overview

The Retail Associate at Ross Stores, Inc. is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practices, maintains a clean work area, and ensures proper merchandise presentation. The Associate will perform a range of functions in all areas of the Store as business needs require and may be assigned additional tasks to help achieve Customer service and operational goals.

Company and Culture

Our values start with our people. Ross Stores is a leading off-price retail chain with over 2,200 stores. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings while providing a fun shopping experience.

Ross Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company committed to an inclusive work environment and ongoing development for its teams.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; friendly and professional at all times.
• Assists Customers by being register-trained, helping with merchandise, answering questions in a polite and knowledgeable manner; greets customers with eye contact, smiles, and “hello” and thanks during transactions.
• Provides prompt and courteous responses to Customer service calls; resolves issues and escalates to Store Leadership as needed.
• Represents and supports the Ross brand at all times.
• Performs cleaning tasks and maintains restrooms and high-touch areas to ensure a neat store and well-maintained team areas.
• Maintains professional appearance and adheres to the company dress code.
• Performs daily sizing and recovery to maintain a neat, clean, and organized store following monthly presentation guidelines.
• Expedites newly received merchandise to the sales floor and merchandises items per guidelines, maintaining brand name familiarity within departments to assist Customers.
• Understands Loss Prevention Awareness programs and merchandise protection standards.
• Safeguards confidential information, cash, and merchandise; follows all MOS policies and store cash handling procedures.
• Demonstrates a sense of urgency to maximize productivity and minimize steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Disclaimer

This job description is a summary of the primary duties and responsibilities. It is not exhaustive. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital status, and other protected characteristics.

The base pay range for this role is $16.50 - $17.00 per hour, dependent on experience, skills, and location. This range is one component of total compensation.

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