Ross Stores, Inc. is hiring: Retail Associate in Orlando

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people—join a team that values you. Ross is an off-price retail chain with over 2,200 stores and a track record of success and growth. We focus on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, while creating a fun, treasure-hunt shopping experience.

As Part Of Our Team, You Will Experience

• Success — our winning team pursues excellence while learning and evolving
• Career growth — we develop industry-leading talent because Ross grows when our people grow
• Teamwork — we work together to solve hard problems and find the right solution
• Diversity, Equality & Inclusion — we celebrate diverse backgrounds, identities, and ideas and strive to be a positive force in our community

General information: Ross Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, plus 8 distribution centers. As a Fortune 500 company, we are committed to an inclusive work environment with continuous learning opportunities.

General Purpose

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate greets customers, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate is expected to perform a range of functions in all areas of the store as business needs require and may be asked to perform additional tasks to achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; practice safe behaviors at all times.
• Maintain a high level of awareness on the sales floor to create a safe and secure environment; keep exits clear and report unsafe conditions to Store Leadership.
• Treat customers and associates with respect and courtesy; recognize fellow associates using company recognition programs.
• Assist customers as needed — register-trained; answer questions in a polite and knowledgeable manner; greet customers with eye contact and a smile and thank them at checkout.
• Provide prompt and efficient responses to customers; respond to service calls immediately and involve Store Leadership when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restrooms) to maintain store areas.
• Maintain professional appearance and adhere to the dress code.
• Perform daily sizing and recovery to keep the store neat, clean, and well-merchandised to standards.
• Expedite newly received merchandise to the sales floor and merchandise items per monthly presentation guidelines.
• Understand Loss Prevention programs and merchandise protection standards.
• Safeguard confidential information, cash, credit card information, and merchandise.
• Follow MOS policies for identification, processing, and disposal of MOS merchandise.
• Follow policies for cash, check, card transactions, refunds, voids, and offline procedures; maintain accuracy with tender handling.
• Demonstrate urgency to maximize productivity and follow store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use store equipment including PDTs, registers, and PCs as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; occasionally lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other supplies.
• Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities. It is not intended to be comprehensive. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination.