Retail Associate Job at Ross Stores, Inc. in Fayetteville

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Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun shopping experience.

Overview

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets Customers, maintains a clean work area, ensures proper merchandise presentation, and supports store operations as needed to meet customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear; reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers as needed—register-trained, assists with merchandise, and answers questions in a polite and knowledgeable manner; greets Customers with eye contact and a smile; thanks Customers at checkout.
• Provides prompt responses to Customer inquiries and service calls; resolves issues courteously or involves Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks and replenishes restroom supplies to maintain a neat store and well-maintained areas.
• Maintains professional appearance and adheres to the dress code.
• Performs daily sizing and recovery to ensure a neat, clean, organized store following company standards.
• Expedites newly received merchandise to the sales floor, merchandises items per monthly guidelines, and maintains brand familiarity within departments to assist Customers.
• Understands Loss Prevention practices and merchandise protection standards.
• Safeguards confidential information, cash, and merchandise; demonstrates integrity and honesty in all interactions.
• Follows MOS policies and handles disposals with appropriate approvals.
• Follows policies for cash, checks, card transactions, refunds, voids, and offline procedures with accuracy.
• Demonstrates urgency to maximize productivity and minimize steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the Store for up to 100% of working time.
• Ability to bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other supplies.
• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to a diverse and inclusive workforce and to complying with all applicable laws prohibiting discrimination based on protected characteristics.