Ross Stores, Inc. is hiring: Retail Associate in Village of Williamsville

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

General Corporate information: Ross Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment and ongoing learning opportunities.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be asked to perform a range of functions in all areas of the store as business needs require.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers and is register-trained; greets Customers throughout the Store and thanks them at checkout.
• Provides prompt and efficient responses to Customer needs; responds to Service calls; resolves issues courteously and with leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping surfaces, restocking) to maintain a neat environment.
• Maintains a professional appearance and adheres to the dress code.
• Performs daily merchandising and recovery to keep store neat, clean, and well-presented.
• Expedites newly received merchandise to the sales floor and merchandises items per guidelines.
• Understands Loss Prevention programs and merchandise protection standards.
• Safeguards confidential information, cash, and merchandise.
• Follows MOS policies and proper processing of disposals; handles cash, checks, card transactions, and refunds with accuracy.
• Demonstrates urgency to maximize productivity and follow Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Stockroom shifts may require lifting more than 20 pounds regularly.

Supervisory Responsibilities
None

Disclaimer

This job description summarizes the primary duties and responsibilities and is not exhaustive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer, and we are committed to a diverse workforce. We comply with laws prohibiting discrimination based on protected characteristics.

The base pay range for this role is $16.50 - $17.00. The base pay range is dependent on factors including experience, skills, qualifications, and location. This range is one component of the total compensation package.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail