Retail Associate Job at Ross Stores, Inc. in Port Hueneme

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Our values start with our people—join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus is on bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure-hunt experience.

Overview

As Part Of Our Team, You Will Experience: success, career growth, teamwork, and a commitment to diversity, equality & inclusion. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets Customers, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of functions in all areas of the Store as business needs require and may be asked to perform additional tasks to achieve customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary — is register-trained, helps with merchandise, and answers questions politely and knowledgeably. Greet Customers with eye contact, a smile, and a friendly greeting; thank Customers at every register transaction.
• Provides prompt and efficient responses to Customers; responds to Service calls and involves Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks and replenishes supplies to maintain store and team areas.
• Maintains a professional appearance and adheres to the dress code.
• Performs daily sizing and recovery to keep the store neat, clean, and merchandised to standards.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines.
• Understands Loss Prevention, MOS policies, and merchandise protection standards.
• Safeguards confidential information, cash, credit card information, and merchandise.
• Follows all policies regarding cash handling and transactions; maintains accuracy with tenders.
• Demonstrates urgency to perform tasks efficiently and minimizes steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use store equipment, including POS terminals and registers.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, reach, carry, and stoop; push/pull and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment and rolling racks; some assignments may require other qualifications.
• Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive listing of duties. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, physical or mental disability, sex (including pregnancy and related conditions), veteran status, marital status, medical condition, genetic information, gender identity or expression, sexual orientation, or any other protected category.

The base pay range for this role is $16.50 - $17.00 per hour. The base pay range is dependent on factors including experience, skills, qualifications, education, certifications, seniority, and location. This range is one component of the total compensation package.