Retail Associate Job at Ross Stores, Inc. in Duluth

Overview

Retail Associate role at Ross Stores, Inc. - join to apply.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a track record of success and growth. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure-hunt experience.

As Part Of Our Team, You Will Experience

• Success: Our winning team pursues excellence while learning and evolving.
• Career growth: We develop industry leading talent because Ross grows when our people grow.
• Teamwork: We work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion: We celebrate the backgrounds, identities, and ideas of those who work and shop with us; our differences make us stronger.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company with revenues around $20.4 billion (2023). We are committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows all company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate will perform a range of tasks in all areas of the Store as business needs require and may be asked to perform additional tasks to achieve customer service and operational goals.

Essential Functions

• Understands safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; ensures clear egress to emergency exits; reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers: is register-trained, helps with merchandise, answers questions, greets customers with eye contact, a smile, and a greeting; says "thank you" at every register transaction.
• Provides prompt and efficient responses to Customers; responds to Service calls; handles issues politely, involving Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain store areas and replenish supplies; maintains cleanliness of restrooms and high-touch areas.
• Maintains professional appearance and adheres to the dress code.
• Performs daily sizing and recovery to ensure the store is neat, clean, and well-merchandised to standards.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines; maintains brand familiarity within departments to assist Customers.
• Understands Loss Prevention Awareness, MOS policies, and merchandise protection standards.
• Demonstrates integrity and safeguards confidential information, cash, and merchandise.
• Follows MOS processes, including identifying MOS merchandise and notifying Store Leadership for disposals.
• Follows policies concerning cash, checks, charge cards, refunds, voids, and offline procedures; maintains accuracy with bankable tenders.
• Demonstrates urgency to perform duties efficiently and minimizes steps and touches while following store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe it is an essential part of the Company's commitment to attract, hire and develop a diverse workforce and to comply with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, disability, sex, veteran status, marital or domestic partnership status, medical conditions, genetic characteristics, gender, gender identity, and other categories protected by law.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

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