Ross Stores, Inc. is hiring: Retail Associate in Decatur

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a track record of success and growth. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience growth, teamwork, and a commitment to diversity, equality & inclusion, and community.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of functions in all store areas as business needs require, and may be asked to perform additional tasks to help achieve customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps aisles clear and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; remains friendly and professional at all times; recognizes fellow Associates per company programs.
• Assists Customers as needed — is register-trained, helps with merchandise, and answers questions politely and knowledgeably; greets Customers throughout the Store and thanks them at checkout.
• Provides prompt and efficient responses to Customers; answers Service calls promptly and escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain a neat store and assists with restocking and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the dress code.
• Performs daily sizing and recovery to ensure a neat, clean, and organized store that is well-maintained and merchandised to standards.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines.
• Understands Loss Prevention programs and merchandise protection standards.
• Safeguards confidential information, cash, and merchandise; demonstrates integrity and honesty in all interactions.
• Follows MOS policies and processes for identification, processing, and disposal of MOS merchandise.
• Handles cash, checks, credit cards, refunds, voids, and offline procedures with accuracy and security.
• Demonstrates a sense of urgency to maximize productivity and minimize steps in the workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use store equipment, including PDTs, registers, and PCs as required.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Some assignments may require additional qualifications and skills; stockroom shifts may involve lifting more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities; it is not a comprehensive list. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and considers individuals for employment or promotion based on skills, abilities, and experience. We are committed to complying with all applicable laws prohibiting discrimination across protected categories and to maintaining an inclusive, diverse workforce.