Retail Associate Job at Ross Stores, Inc. in Woodland

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve hard problems and find the right solution
• Commitment to Diversity, Equality & Inclusion, and our community. We celebrate backgrounds, identities, and ideas of those who work and shop with us; our differences make us stronger. We strive to be a positive force in our community.

Ross Corporate headquarters are in Dublin, CA, with 3 buying offices in key markets (New York City, Los Angeles, and Boston) and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate performs a range of tasks in all areas of the store as business needs require and may be asked to perform additional tasks to achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; practice safe behaviors at all times.
• Maintain a high level of floor awareness to create a safe shopping environment; keep exits clear and report any unsafe conditions.
• Treat customers and associates with respect and courtesy; recognize fellow Associates using company recognition programs.
• Assist Customers (register-trained) with merchandise and questions; greet customers with eye contact, a smile, and a polite greeting; say thank you at every register transaction.
• Provide prompt and efficient responses to Customer service requests; respond immediately to service calls and escalate to Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters/mirrors, restocking restrooms, disinfecting high-touch areas) to maintain merchandise, customer and team areas.
• Maintain professional appearance and adhere to dress code.
• Perform daily sizing and recovery to ensure a neat, clean, and organized store aligned to standards.
• Expedite newly received merchandise to the sales floor; merchandise items per monthly presentation guidelines and maintain brand familiarity within departments.
• Understand Loss Prevention Awareness, Shortage Highway, Store Protection Specialist role where applicable, and general merchandise protection standards.
• Demonstrate integrity and honesty in all interactions; safeguard confidential information, cash and credit card data.
• Follow MOS policies, process MOS merchandise correctly, and notify Store Leadership for reviews/approvals of disposals.
• Follow policies concerning cash, checks, card transactions, refunds, voids and offline procedures; maintain accuracy with bankable tenders.
• Show urgency and maximize productivity by following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination and to maintaining a diverse workforce.

The base pay range for this role is $16.50 - $17.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, and location. This range is one component of the total compensation package.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail