Retail Associate Job at Ross Stores, Inc. in Rockaway Township

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Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus is on bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success: Our winning team pursues excellence while learning and evolving
• Career growth: We develop industry-leading talent because Ross grows when our people grow
• Teamwork: We work together to solve problems and find the right solution
• Diversity, Equality & Inclusion: We celebrate the backgrounds, identities, and ideas of those who work and shop with us and strive to be a positive force in the community

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows all company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate may be asked to perform a range of functions in all areas of the Store as business needs require and may be assigned additional tasks to help achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; practices safe behaviors in all duties
• Maintain a high level of awareness on the sales floor to create a safe shopping environment; keep egress clear and report unsafe conditions to Store Leadership
• Treat customers and associates with respect; recognize fellow associates using Company recognition programs
• Assist customers as needed — register-trained, help with merchandise, answer questions politely and knowledgeably; greet customers with eye contact, a smile, and a friendly "hello" and say "thank you" at every register transaction
• Provide prompt and efficient responses to customers and respond to service calls immediately; escalate to Store Leadership when needed
• Represent and support the Company brand at all times
• Perform cleaning tasks to maintain a neat store and replenish supplies as needed
• Maintain a professional appearance and adhere to the dress code
• Perform daily sizing and recovery to ensure a neat, clean, and organized store
• Expedite newly received merchandise to the sales floor and merchandise items per monthly presentation guidelines
• Understand Loss Prevention programs and merchandise protection standards
• Safeguard confidential information, cash, and merchandise
• Follow MOS policies for merchandise, processing, and disposals notifications
• Handle cash, checks, and refunds with accuracy and awareness
• Demonstrate urgency and maximize productivity by following store best practices

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner
• Ability to perform basic mathematical calculations commonly used in retail environments

Physical Requirements/Ada

• Ability to use all Store equipment, including PDAs, registers and PCs as required
• Ability to spend up to 100% of working time standing, walking, and moving around the Store
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop
• Ability to occasionally push, pull and lift more than 25 pounds
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies
• Certain assignments may require other qualifications and skills
• Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive listing of duties and responsibilities. Contents are subject to change at management discretion. Ross is an equal employment opportunity employer and considers individuals for employment or promotion based on skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination and to attracting, hiring, and developing a diverse workforce.

The base pay range for this role is $15.49 - $15.99. The base pay range is dependent on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is one component of the total compensation package; other rewards vary by position and location.