Ross Stores, Inc. is hiring: Retail Associate in Fairfield

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience opportunities for growth and development.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company committed to an inclusive work environment and continuous learning opportunities for our teams.

General Purpose

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate greets customers, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The role may require performing a range of functions in all areas of the store as business needs require.

Essential Functions

• Maintains safety as the priority; practices safe behaviors on the sales floor.
• Maintains a clutter-free, clear egress to emergency exits and reports unsafe conditions to Store Leadership.
• Treats customers and associates with respect and courtesy; greets customers and thanks them at transactions.
• Assists customers; is register-trained, helps with merchandise, and answers questions in a polite, knowledgeable manner.
• Provides prompt, courteous responses to customer service needs and escalates to Store Leadership when needed.
• Represents and supports the Ross brand at all times.
• Performs cleaning tasks to maintain store areas and replenish restroom supplies.
• Maintains professional appearance and adheres to dress code.
• Performs daily sizing and recovery to keep the store neat and merchandised to standards.
• Expedites newly received merchandise to the sales floor and complies with monthly presentation guidelines.
• Understands Loss Prevention programs and merchandise protection standards.
• Safeguards confidential information, cash, and merchandise.
• Follows MOS policies and proper processing of disposals as needed.
• Follows cash handling, refunds, and offline procedures with accuracy and position awareness.
• Demonstrates a sense of urgency to maximize productivity and minimize unnecessary steps.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment and ladders as needed.
• Stockroom shifts may require pushing, pulling and lifting more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive list of duties and responsibilities and contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital status, and other protected categories.

The base pay range for this role is $16.50 - $17.00 per hour. The range is dependent on factors including experience, skills, qualifications, and location. This range is one component of total compensation. Other rewards vary by position and location.